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I have been trying to connect to Turbo Tax site to do my…

Customer Question
I have been trying...

I have been trying to connect to Turbo Tax site to do my taxes and I only get site can"t be found. I have done taxes on Turbo Tax for several years. I can't figure out problem.

Accountant's Assistant: What device or product does this involve?

Macbook Air with OSX

Accountant's Assistant: What Operating System (OS) are you running on your MacBook Air?

OSX

Accountant's Assistant: How long has this been going on with your MacBook Air? What have you tried so far?

For about a week. I have tried to connect using the email reminders and by just going online. I have a ID and Password ***** is recognized but when it goes to bring up my return to completed it just spins and then states site cannot be found.

Accountant's Assistant: Anything else you want the Mac Expert to know before I connect you?

I have at least two years of returns on file.

Submitted: 4 months ago.Category: Financial Software
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Answered in 5 hours by:
3/24/2018
Tech Support Rep: Russell H., Computer Systems Expert replied 4 months ago
Russell H.
Russell H., Computer Systems Expert
Category: Financial Software
Satisfied Customers: 12,788
Experience: 13+ years experience
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your computer tax preparation question.

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Tech Support Rep: Russell H., Computer Systems Expert replied 4 months ago

I would guess that you either

A. don't have quite the right URL address - try this one:

https://www.turbotax.com/mytt_login/index.jsp

or B. your web browser or your computer cannot bring up any web pages - try various web pages,see whether that is the case, check your internet connection if no web pages come up, or use a different web browser program (there are choices, so if this seems to be the problem, let me know what computer and what web browser you have, and I will advise and instruct you further.)

If this answers your question, please rate my answer. A five-star rating would be appreciated!

If you need more info, or have any comments, use Reply To Expert to respond.

Thanks.

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