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I can not access my access my turbo tax. I have already paid…

Customer Question
I can not access...

I can not access my access my turbo tax. I have already paid merchant id 91350017 prepayment code***********

Accountant's Assistant: What device or product does this involve?

Turbo tax on my computer

Accountant's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Apple

Accountant's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

How do I find that out

Accountant's Assistant: The Mac Technician will be able to walk you through that. How long has this been going on with your Apple device? What have you tried so far?

I have tries changing my user name and pass word several times for the next

Accountant's Assistant: Anything else you want the Mac Expert to know before I connect you?

I"ve been trying to get into turbo tax

Submitted: 3 months ago.Category: Financial Software
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Answered in 12 hours by:
3/22/2018
Tech Support Rep: Richard, Financial Specialist replied 3 months ago
Richard
Richard, Financial Specialist
Category: Financial Software
Satisfied Customers: 47,118
Experience: IT professional, resolving issues with financial programs.
Verified

Hi there and welcome

What exactly happens when you try to access Turbo Tax? What error do you get?

Please let me know

Thank you

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