Financial Software

Financial software questions? Ask IT support for answers ASAP

Ask an Expert,
Get an Answer ASAP!

How do I get in to turbotax to start my 2017 return. I am a…

Customer Question
How do I get...

How do I get in to turbotax to start my 2017 return. I am a repeat customer?

Accountant's Assistant: What device or product does this involve?

Desk computer

Accountant's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

E microsoft

Accountant's Assistant: How long has this been going on with your computer? What have you tried so far?

I don't remember my user name or my password

Submitted: 4 months ago.Category: Financial Software
Show More
Show Less
Ask Your Own Financial Software Question
Answered in 4 hours by:
3/20/2018
Tech Support Rep: Russell H., Computer Systems Expert replied 4 months ago
Russell H.
Russell H., Computer Systems Expert
Category: Financial Software
Satisfied Customers: 12,925
Experience: 13+ years experience
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your computer tax preparation question.

Ask Your Own Financial Software Question
Tech Support Rep: Russell H., Computer Systems Expert replied 4 months ago

Here's how to recover your TurboTax Online username, and password:

1. go to

https://myturbotax.intuit.com/account-recovery/?

and enter the required information in that form, submit that information, and you ought to be sent an email or similarly delivered a list of possible accounts that might be yours to choose from, or else a code to enter to recover your account.

I hope that works out for you - please let me know how it goes, and I will help further as may be needed.

If this answers your question, please rate my answer. A five-star rating would be appreciated!

If you need more info, or have any comments, use Reply To Expert to respond.

Thanks.

Ask Your Own Financial Software Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support repLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Russell H. Your Own Question
Russell H.
Russell H.
Russell H., Computer Systems Expert
Category: Financial Software
Satisfied Customers: 12,925
12,925 Satisfied Customers
Experience: 13+ years experience

Russell H. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I really was impressed with the prompt response. Your expert was not only a tax expert, but a people expert!!! Her genuine and caring attitude came across in her response...

T.G.WMatteson, IL

I WON!!! I just wanted you to know that your original answer gave me the courage and confidence to go into yesterday's audit ready to fight.

BonnieChesnee, SC

Great service. Answered my complex tax question in detail and provided a lot of additional useful information for my specific situation.

JohnMinneapolis, MN

Excellent information, very quick reply. The experts really take the time to address your questions, it is well worth the fee, for the peace of mind they can provide you with.

OrvilleHesperia, California

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Robert M.

Robert M.

Consultant

3,166 satisfied customers

30 yrs. of computer experience in financial and marketing departments.

Doug Millington

Doug Millington

Certified Public Accountant (CPA)

268 satisfied customers

Bachelor of Science Cornell University 1979 - CPA since 1981 - Certified QuickBooks ProAdvisor - 30+ years experience.

AnswerCPA

AnswerCPA

Advisor

175 satisfied customers

QuickBooks Pro Advisor

Leanne Stewart

Leanne Stewart

Quickbooks Pro Certified

153 satisfied customers

QuickBooks certified, in my own business for 7+ years.

David Bennett

David Bennett

Certified QuickBooks ProAdvisor

91 satisfied customers

16+ yrs exper. QuickBooks Specialist, contract accounting technician, consultant & trainer!

jgordosea

jgordosea

Enrolled Agent

80 satisfied customers

Three years as Expert support for Turbotax Ask a Tax Expert, Quickbooks support and use >6 yrs

Tom K

Tom K

Assistant Information Systems Manager

47 satisfied customers

Experienced in the usage of Financial programs such as Quickbooks, Peachtree, and Quicken.

< Previous | Next >

Related Financial Software Questions
I had several different passwords for my turbotax I don't
I had several different passwords for my turbotax I don't know which one was my user ID . My e-mail address is***@******.***. I have used turbotasx for the last 5 years. My security question what is y… read more
Harry
Harry
2,170 satisfied customers
My last years tax return was rejected, the error message
My last years tax return was rejected, the error message said my AGI did not match the year before … read more
Fred Rook
Fred Rook
Corporate Controller
BSBA
162 satisfied customers
I am trying to load turbotax.ca with my user id and
I am trying to load turbotax.ca with my user id and password. i keep being referred to my mother in laws web site which shows her user id and pass word. Note; I had previously completed her 2017 retur… read more
cvd4311
cvd4311
Computer Analyst
Bachelor\u0027s Degree
727 satisfied customers
I used turbotax last year. I do not know how to access any
I used turbotax last year. I do not know how to access any information and I do not know how to sign in. I entered my email and phone but it did not recognize me. Can you help? … read more
Barbara
Barbara
Enrolled Agent, Paralegal
5,641 satisfied customers
I am trying to get my turbotax disk to get into a 2017 mode.
I am trying to get my turbotax disk to get into a 2017 mode. It has fiddled around in 2016 for some time but I don 'seem to be able toget into the program proper using the 6 series of numbers on the p… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
How do I locate my 2016 return user name and password? I
How do I locate my 2016 return user name and password? I want to begin the 2017 return. Thank you. … read more
Robert M.
Robert M.
Consultant
Bachelor's Degree
3,166 satisfied customers
I cannot open a 2017 return that I am trying to add data. I
I cannot open a 2017 return that I am trying to add data. I could do it as late as this morning but now it goes to open a new return and this I do not want to do. What gives? … read more
Robert M.
Robert M.
Consultant
Bachelor's Degree
3,166 satisfied customers
In cannot access my 2017 Return to complete. When I access
When I access TurboTax Online and enter my user ID and password, the system does not take me back to my 2017 Return in progress. … read more
angelwork1111
angelwork1111
President
Bachelor's Degree
7 satisfied customers
When I start TurboTax I get an error saying that TurboTax
When I start TurboTax I get an error saying that TurboTax has stopped working and the program gets shut down. I am using Windows Pro, I removed and reinstalled tURBOTAX AND REPAIRED the Microsoft Net … read more
Josh
Josh
It Support Specialist
Associate Degree
5,157 satisfied customers
I don't remember my password on my 2016 tax return, so I am
I don't remember my password ***** my 2016 tax return, so I am unable to download that return to start my 2017 return. … read more
Elgin Vega
Elgin Vega
IT Consultant
Science Bachellor
133 satisfied customers
Is business forms w2 and 1099 available yet at turbo tax. i
is business forms w2 and 1099 available yet at turbo tax. i bought new computor in the summer time and can not log into message coming OOPS … read more
Robert M.
Robert M.
Consultant
Bachelor's Degree
3,166 satisfied customers
I had an account with Quicken before but my computer died
I had an account with Quicken before but my computer died and I can't remember the password ***** setting up an account on my mac air 2015 quicken I have tried to reset my password ***** can't because… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Have Microsoft Money 2006 Deluxe. Suddenly it will not
Have Microsoft Money 2006 Deluxe. Suddenly it will not recognize my email and password. Tried changing the password ***** no avail. Tried downloading Microsoft Money Plus Sunset, still would not let m… read more
financeguru2
financeguru2
Master's Degree
87 satisfied customers
I USED turbotax 2010 on a computer that crashed. Before it
I USED turbotax 2010 on a computer that crashed. Before it crashed I uploaded the tax info using Carbonite. I bought a new computer and restored TT2010 to the new computer. When I tried to open the ta… read more
PDtax
PDtax
Owner
Master\u0027s Degree
1 satisfied customers
I am trying to access my 2001 tax return. At the time my e-mail
I am trying to access my 2001 tax return. At the time my e-mail [email protected] My e-mail now [email protected] When I tried getting in to Turbo tax it rejected my sign in for [email protected]… read more
Expert
Expert
I cannot get into my Quitbooks after adding another business.
I cannot get into my Quitbooks after adding another business. I have done something wrong and my pass codes won't allow access. DWaln… read more
David Bennett
David Bennett
Certified QuickBooks ProAdvisor
Certificate of Accounting (Honours)
91 satisfied customers
I recently purchased a new computer and trying to download
I recently purchased a new computer and trying to download my Quicken 2005 version on the new computer. My problem at the moment is: #1 I don't remember my user name #2 I don't remember my password. N… read more
Gerri A Harrison CFP EA
Gerri A Harrison CFP EA
Financial advisor/Tax preparer
Bachelor's Degree
86 satisfied customers
I am using MS Money 2006 version. When I save the .mny fiile
I am using MS Money 2006 version. When I save the .mny fiile on one computers and try to open it on another computer - I get a message that the password XXXXX XXXXX - it is not I can use that password… read more
Robert M.
Robert M.
Consultant
Bachelor's Degree
3,166 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x