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I have purchased turbotax deluxe & on loading program

Customer Question
I have purchased turbotax...

I have purchased turbotax deluxe & on loading program received message it would not support windows vista. Tried to have my computer upgraded it doesn’t have enough power to do so. Then tried to return program, would not help as pkg had been opened. Any suggestions?

Accountant's Assistant: What device or product does this involve?

Turbotax deluxe 2017 Canada, loading on hp laptop.

Accountant's Assistant: What HP model do you have?

Compaq Presario A. 900.

Accountant's Assistant: What have you tried so far with your Compaq? Have you installed any updates recently?

No. Took into computer store & he confirmed not enough power to upgrade to windows 7, 8 or 10.

Accountant's Assistant: Anything else you want the Computer Expert to know before I connect you?

Want to know if CD ive purchased could have key code changed to accommodate loading program directly from the internet without using windows.

Submitted: 4 months ago.Category: Financial Software
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Answered in 2 hours by:
3/20/2018
Tech Support Rep: Karthik, Computer Hardware Engineer replied 4 months ago
Karthik
Karthik, Computer Hardware Engineer
Category: Financial Software
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Tech Support Rep: Karthik, Computer Hardware Engineer replied 4 months ago

It sounds like you are unable to install the TurboTax Deluxe 2017 in the Windows Vista computer. Here are the minimum system requirements for TurboTax 2014 through 2017 software for Windows Basic, Deluxe, Premier, Home & Business, and Business editions.

Operating System

  • 2017: Windows 10, Windows 8.0/8.1, or Windows 7 (Service Pack 1 or later)
  • 2016: Windows 10, Windows 8.0/8.1, Windows 7 (Service Pack 1 or later), or Windows Vista (Service Pack 2 or later)
  • 2015: Windows 10, Windows 8.0/8.1, Windows 7, or Windows Vista
  • 2014: Windows 8.0/8.1, Windows 7, Windows Vista, or Windows XP with Service Pack 3+

You can also visit to the reference link: https://ttlc.intuit.com/questions/1901571-minimum-system-requirements-for-turbotax-windows-software

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