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Forgot my user name and password, need help. Turbo tax to…

Customer Question
Forgot my user name...

Forgot my user name and password, need help

Accountant's Assistant: What device or product does this involve?

Turbo tax to file my taxes, have used them for the past 6 years, they keep sending response to old email address. can't log on

Accountant's Assistant: Are you logged into your email account on any other devices?

Yes, I have a new email address

Accountant's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes, but when I answer the questions they say that they are wrong, established the account almost 20 years ago, they also have my old email address and send responses to that address which I no longer have access to.

Accountant's Assistant: Anything else you want the Email Expert to know before I connect you?

I can verify who I am, and I need to get into my turbo account to file my taxes. time is running out.

Submitted: 4 months ago.Category: Financial Software
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Answered in 4 hours by:
3/19/2018
Tech Support Rep: Pete, Computer Engineer replied 4 months ago
Pete
Pete, Computer Engineer
Category: Financial Software
Satisfied Customers: 20,339
Experience: CISCO certified, Microsoft proficient, computing expert.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Tech Support Rep: Pete, Computer Engineer replied 4 months ago

To recover your username and password, go to https://myturbotax.intuit.com/account-recovery/?

  1. Enter either your:
    • Phone number (recommended)
    • Email Address
    • UserID
  2. Follow the on-screen instructions.

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Pete.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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