Financial Software

Financial software questions? Ask IT support for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Trying to load turbotax, inserted disc got whirring sound…

Customer Question
Trying to load turbotax...

Trying to load turbotax, inserted disc got whirring sound but nothing happens

Accountant's Assistant: The Financial Software Technician will know how to help. Please tell me more, so we can help you best.

Trying to load turbotax, inserted disc got whirring sound but nothings showing on screen. have tried several times

Submitted: 4 months ago.Category: Financial Software
Show More
Show Less
Ask Your Own Financial Software Question
Answered in 4 hours by:
3/17/2018
Tech Support Rep: Russell H., Computer Systems Expert replied 4 months ago
Russell H.
Russell H., Computer Systems Expert
Category: Financial Software
Satisfied Customers: 12,743
Experience: 13+ years experience
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your computer Tax Prep software installation question.

Ask Your Own Financial Software Question
Tech Support Rep: Russell H., Computer Systems Expert replied 4 months ago

The CD drive or DVD disc drive must not be set to 'autorun' on your computer.

- If you have a Windows PC, go to START, then go to ThisPC (or 'Computer' on older Windows versions) and then find the CD drive icon, which should be a 'disc' labeled 'Turbo Tax [something]', more or less... double-click on that, to start the install program on the disc. Or, if it opens a file and folder view of the TT disc, you locate the SETUP executable file, and double-click on that to do the install of TurboTax.

- If you have an Apple computer, the process begins differently - no START etc. - you locate the icon for the disc and TurboTax on the Desktop or in Finder, then double-click on it - etc., same as above from there.

I hope this works fine for you, and gets TurboTax going!

If this answers your question, please rate my answer. A five-star rating would be appreciated!

If you need more info, or have any comments, use Reply To Expert to respond.

Thanks.

Ask Your Own Financial Software Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support repLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Russell H. Your Own Question
Russell H.
Russell H.
Russell H., Computer Systems Expert
Category: Financial Software
Satisfied Customers: 12,743
12,743 Satisfied Customers
Experience: 13+ years experience

Russell H. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I really was impressed with the prompt response. Your expert was not only a tax expert, but a people expert!!! Her genuine and caring attitude came across in her response...

T.G.WMatteson, IL

I WON!!! I just wanted you to know that your original answer gave me the courage and confidence to go into yesterday's audit ready to fight.

BonnieChesnee, SC

Great service. Answered my complex tax question in detail and provided a lot of additional useful information for my specific situation.

JohnMinneapolis, MN

Excellent information, very quick reply. The experts really take the time to address your questions, it is well worth the fee, for the peace of mind they can provide you with.

OrvilleHesperia, California

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Robert M.

Robert M.

Consultant

3,166 satisfied customers

30 yrs. of computer experience in financial and marketing departments.

Doug Millington

Doug Millington

Certified Public Accountant (CPA)

268 satisfied customers

Bachelor of Science Cornell University 1979 - CPA since 1981 - Certified QuickBooks ProAdvisor - 30+ years experience.

AnswerCPA

AnswerCPA

Advisor

175 satisfied customers

QuickBooks Pro Advisor

Leanne Stewart

Leanne Stewart

Quickbooks Pro Certified

153 satisfied customers

QuickBooks certified, in my own business for 7+ years.

David Bennett

David Bennett

Certified QuickBooks ProAdvisor

91 satisfied customers

16+ yrs exper. QuickBooks Specialist, contract accounting technician, consultant & trainer!

jgordosea

jgordosea

Enrolled Agent

80 satisfied customers

Three years as Expert support for Turbotax Ask a Tax Expert, Quickbooks support and use >6 yrs

Tom K

Tom K

Assistant Information Systems Manager

47 satisfied customers

Experienced in the usage of Financial programs such as Quickbooks, Peachtree, and Quicken.

< Previous | Next >

Related Financial Software Questions
Cant install turbo tax 2017 on windows10, software
cant install turbo tax 2017 on windows10 JA: Are you using TurboTax online? Or software installed on your computer? Customer: software downloaded, not installed JA: Anything else you want the Financia… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
Trying to load Turbo Tax 2017 from a CD. For windows,
Trying to load Turbo Tax 2017 from a CD. For windows, Instructions say to close all programs, insert CD, and follow on-screen instructions but no on-screen instructions appear. … read more
Russell H.
Russell H.
Computer Systems Expert
12,743 satisfied customers
I just bought Turbotax Premier 2017 from Ofice Max, loaded
I just bought Turbotax Premier 2017 from Ofice Max, loaded the CD in my mac, moved the red check to my applications, went to my applications list, clicked on the Turbotax Primier 2017 program, and I g… read more
Russell H.
Russell H.
Computer Systems Expert
12,743 satisfied customers
I purchased a TurboTax Premier disc at BJ's. In the past, I
I purchased a TurboTax Premier disc at BJ's. In the past, I could insert the disc and it automatically loaded the program for use. This year it will not load up. How can I install the program? … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I down loaded Turbo tax 17 to Windows. 10. It freezes my
I down loaded Turbo tax 17 to Windows. 10. It freezes my screen. How do I UN-freeze my computer? … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I loaded Turbotax Deluxe and get an error message and cannot
I loaded Turbotax Deluxe and get an error message and cannot open the program. I have used turbotax deluxe for 5 years on my Mac which has OS 10x … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I was running Quicken 2004 on Windows XP I got a new laptop
I was running Quicken 2004 on Windows XP I got a new laptop preinstalled with Windows 8 and did a installed my Quicken which worked. Then my Win XP desktop failed and I replaced hard disk and installe… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I have inserted TurboTax 2012 CD in my computer and the
I have inserted TurboTax 2012 CD in my computer and the on-screen instructions are not displaying. I here the cd work, program not showing up as loaded. Computer is Windows ( I think 6). Best next ste… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
My windows7 will not open the 2012 TurboTax after loading and
My windows7 will not open the 2012 TurboTax after loading and installing the current updates. What can I do to open the cd?… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I TRIED TO BRING UP MY QB 2012 AND GOT ERROR SAYINFG I HAD
I TRIED TO BRING UP MY QB 2012 AND GOT ERROR SAYINFG I HAD TO INSERT DISC. I DONT HAVE THE DISC I DOWNLOADED THE SOFTWARE. ERRORS QUOTED WERE 1334 AND 1335… read more
Robert M.
Robert M.
Consultant
Bachelor's Degree
3,166 satisfied customers
I am trying to install 2011 TurboTax and Quicken2012 from discs
I am trying to install 2011 TurboTax and Quicken2012 from discs I purchased at Office Depot. My CD/ROM whirls when the door shuts, but no messages come up on screen. In other words, nothing happens. H… read more
Jeremy
Jeremy
1,344 satisfied customers
I tried to load Quicken Essentials for Mac 2010 which I received
I tried to load Quicken Essentials for Mac 2010 which I received yesterday. My IMac takes it in looks at it and ejects the disc. It never shows on the Finder screen but is simply ejected after a few m… read more
DrQuickBooksQuicken
DrQuickBooksQuicken
Chief Software Trainer and President
Bachelor\u0027s Degree
QuickBooks just stopped working. error qbmanifest.xml will
QuickBooks just stopped working. error qbmanifest.xml will not load exact message is: Error 1334. The file 'qbmanifest.xml cannot be installed. Insert the QuickBooks CD and retry. I have tried several… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
Good Morning! I have a new laptop. I cannot find a disc
Good Morning! I have a new laptop. I cannot find a disc to down load my most recent quicken program, which I believe is 2009. Can anybody help me? I have all the data - I just need the program. Fortun… read more
BridgetMartin
BridgetMartin
Consultant
Bachelor\u0027s Degree
32 satisfied customers
My friend gave me QuickBooks 2005 Basic and 2008 Pro complete
My friend gave me QuickBooks 2005 Basic and 2008 Pro complete with the installation numbers. Evidently they are not compatible with my 2007 Vista. Is there a driver os program I can use so that I can … read more
bbl242003
bbl242003
Federal
Master's Degree
26 satisfied customers
Just opened package of 2010 Turbotax Deluxe and tried to load
Just opened package of 2010 Turbotax Deluxe and tried to load the DVD onto my H.D. Can get nothing to open up from the disc. Can you help? james carrington Windows XP, DVD +rw ND-5100 A is working wit… read more
Robert M.
Robert M.
Consultant
Bachelor's Degree
3,166 satisfied customers
I am having difficulty installing the CD disc which I received
I am having difficulty installing the CD disc which I received for tax year 2010. There is no response when I follow the instructions provided with the CD. I have been unable to insert the Installatio… read more
Doug Millington
Doug Millington
Certified Public Accountant (CPA)
Bachelor's Degree
268 satisfied customers
I cannot get my QB 2009 to open. It only shows a small bar
I cannot get my QB 2009 to open. It only shows a small bar at the top with the minimize, full page and x symbols. Then "Have a Question" bar. This is the first time this has ever happened....I don't k… read more
Robert M.
Robert M.
Consultant
Bachelor's Degree
3,166 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x