Financial Software

Financial software questions? Ask IT support for answers ASAP

Ask an Expert,
Get an Answer ASAP!

When I bring up the tax screen a box appears and says script…

Customer Question
When I bring up...

When I bring up the tax screen a box appears and says script error - automation server cant create object but it wont let me find out where to go to find out what is wrong

Accountant's Assistant: What device or product does this involve?

Turbo tax 2017

Accountant's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Acer 7

Accountant's Assistant: How long has this been going on with your computer? What have you tried so far?

I downloaded the turbotax and just started to do my taxes and this popped the first screen I went too.

Accountant's Assistant: Anything else you want the Computer Expert to know before I connect you?

I am an illiterate computer person over the age of 70 so please bear with me

Submitted: 5 months ago.Category: Financial Software
Show More
Show Less
Ask Your Own Financial Software Question
Answered in 2 hours by:
3/16/2018
Tech Support Rep: AnserGuy81, Tax Software Repair Technician replied 5 months ago
AnserGuy81
AnserGuy81, Tax Software Repair Technician
Category: Financial Software
Satisfied Customers: 14,270
Experience: When its a technician to repair the software and not an accountant you need. Im here to help!
Verified

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Ask Your Own Financial Software Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support repLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Robert M. Your Own Question
Robert M.
Robert M.
Robert M., Consultant
Category: Financial Software
Satisfied Customers: 3,166
3,166 Satisfied Customers
Experience: 30 yrs. of computer experience in financial and marketing departments.

Robert M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I really was impressed with the prompt response. Your expert was not only a tax expert, but a people expert!!! Her genuine and caring attitude came across in her response...

T.G.WMatteson, IL

I WON!!! I just wanted you to know that your original answer gave me the courage and confidence to go into yesterday's audit ready to fight.

BonnieChesnee, SC

Great service. Answered my complex tax question in detail and provided a lot of additional useful information for my specific situation.

JohnMinneapolis, MN

Excellent information, very quick reply. The experts really take the time to address your questions, it is well worth the fee, for the peace of mind they can provide you with.

OrvilleHesperia, California

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Robert M.

Robert M.

Consultant

3,166 satisfied customers

30 yrs. of computer experience in financial and marketing departments.

Doug Millington

Doug Millington

Certified Public Accountant (CPA)

268 satisfied customers

Bachelor of Science Cornell University 1979 - CPA since 1981 - Certified QuickBooks ProAdvisor - 30+ years experience.

AnswerCPA

AnswerCPA

Advisor

175 satisfied customers

QuickBooks Pro Advisor

Leanne Stewart

Leanne Stewart

Quickbooks Pro Certified

153 satisfied customers

QuickBooks certified, in my own business for 7+ years.

David Bennett

David Bennett

Certified QuickBooks ProAdvisor

91 satisfied customers

16+ yrs exper. QuickBooks Specialist, contract accounting technician, consultant & trainer!

jgordosea

jgordosea

Enrolled Agent

80 satisfied customers

Three years as Expert support for Turbotax Ask a Tax Expert, Quickbooks support and use >6 yrs

Tom K

Tom K

Assistant Information Systems Manager

47 satisfied customers

Experienced in the usage of Financial programs such as Quickbooks, Peachtree, and Quicken.

< Previous | Next >

Related Financial Software Questions
I can't get the 2011 Home & Business Turbotax to download.
I can't get the 2011 Home & Business Turbotax to download. I'm using Dell with windows XP Professional. Have used turbotax for past 4 years, no problems.Screen states my system not supported.… read more
Expert
Expert
I upgraded to QB Pro 2010. I am horribly upset with Intuit
I upgraded to QB Pro 2010. I am horribly upset with Intuit that sells (and mandates updates) software that has all kinds of errors. It is next to impossible to contact them online or by phone, so here… read more
John V
John V
Associate Degree
44 satisfied customers
Cant install turbo tax 2017 on windows10, software
cant install turbo tax 2017 on windows10 JA: Are you using TurboTax online? Or software installed on your computer? Customer: software downloaded, not installed JA: Anything else you want the Financia… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
How do i find out if i have a turbo tax account. I am unable
I am unable to download my turbo tax deluxe 2017 CD. turbo Tax said to check with you to see if i have one and what it is … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
791 satisfied customers
I installed my turbotax standard CD, registered it and
I installed my turbotax standard CD, registered it and printed … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I have an: ERROR ocurred in the script on this page Line 4
I have an: ERROR ocurred in the script on this page Line 4 Char 2 ERROR: Automation server can't create object. Code o URL:res://C:\Program Files(x860\Turbo Tax 2017\tt017ir.dll/js/automation.js. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I'm trying to fill out my tax forms - I have the federal tax
Hi Andy - I'm trying to fill out my tax forms - I have the federal tax done - I worked in multiple states. I'm trying to save my federal tax to a mock file. I have a Mac. There is no save as on the dr… read more
Robert M.
Robert M.
Consultant
Bachelor's Degree
3,166 satisfied customers
Turbo has already downloaded 2017 premier (?), can't find
turbo has already downloaded 2017 premier (?), can't find it! And, saying I did not file 2016 with turbo; I did and it is saved on this computer. WHAT TO DO? … read more
Barbara
Barbara
Enrolled Agent, Paralegal
5,641 satisfied customers
Im trying to begin my Taxes using Turbotax Deluxe. I loaded
Hi, Im trying to begin my Taxes using Turbotax Deluxe. I loaded the program but I can not boot it. Why? … read more
Robert M.
Robert M.
Consultant
Bachelor's Degree
3,166 satisfied customers
I opted to update for 2016 and I received an error report -
I opted to update for 2016 and I received an error report - "automation server can't create object" Turbo tax offers the option to continue with scripts or not. Can you help with this? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
After filing my 2013 taxes, I received an error 215 message.
After filing my 2013 taxes, I received an error 215 message. i can not open turbo tax 2013 premier, or my 2013 files. I have tried repair and deleated and reinstalled program. How can I clear the erro… read more
Robert M.
Robert M.
Consultant
Bachelor's Degree
3,166 satisfied customers
We have Peachtree Complete Accounting 2009, 5 licenses,
We have Peachtree Complete Accounting 2009, 5 licenses, one of which is a server PC. The GM's terminal stopped working properly with no hint of an error message or direction to resolve this issue. Whe… read more
Robert M.
Robert M.
Consultant
Bachelor's Degree
3,166 satisfied customers
Logging in to Quicken Medical Expense Manager I recently began
Logging in to Quicken Medical Expense Manager I recently began getting an error message that "Font 'Tahoma" doesn't support style 'Regular'" and the login is aborted. It was running appropriately unti… read more
Robert M.
Robert M.
Consultant
Bachelor's Degree
3,166 satisfied customers
Hello I have Turbo Tax 2010-2011. It does not appear to import
Hello I have Turbo Tax 2010-2011. It does not appear to import QuickBooks Simple Start. The windows pop-up says "Import Script Error. The application trying to connect to QuickBooks does not support Q… read more
PDtax
PDtax
Owner
Master\u0027s Degree
1 satisfied customers
when i re download turbo take it will not asking for xp sp3
when i re download turbo take it will not asking for xp sp3 but i dont have that i have windows vista s1… read more
PCDrMiller
PCDrMiller
Bachelor\u0027s Degree
675 satisfied customers
I keep getting an errr message telling me the file cant be
I keep getting an errr message telling me the file can't be opened. Make sure it is not currently being used by another program or a read only file… read more
Robert M.
Robert M.
Consultant
Bachelor's Degree
3,166 satisfied customers
Quicken 12 wont download transactions for two accounts because
Quicken 12 won't download transactions for two accounts because the summary shows an online balance for these accounts dated in the future, 4/27/2024. I have tried disconnecting and reconnecting onlin… read more
Robert M.
Robert M.
Consultant
Bachelor's Degree
3,166 satisfied customers
I am using Windows terminal server to access my Quicken for
I am using Windows terminal server to access my Quicken for windows v2008 and I am unable to see printers in my list of available printers an error is generated by the intuit library. I can see the pr… read more
Robert M.
Robert M.
Consultant
Bachelor's Degree
3,166 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x