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I lost my turbotax file. When I logged on today it said

Customer Question
I lost my turbotax...

I lost my turbotax file. When I logged on today it said "weloce to ..." and

Accountant's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Imac, laptop 10.12.6

Accountant's Assistant: What Operating System (OS) are you running on your iMac?

Sierra

Accountant's Assistant: How long has this been going on with your iMac? What have you tried so far?

I logged on this afternoon to work on my turbo tax. I quit for a while. When I tried to bring up the file I was working on. I got a notice that I was just starting my taxes instead of going too the file I had previously worked on/

Submitted: 4 months ago.Category: Financial Software
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Answered in 2 hours by:
3/16/2018
Tech Support Rep: Robert M., Consultant replied 4 months ago
Robert M.
Robert M., Consultant
Category: Financial Software
Satisfied Customers: 9,447
Experience: 30 yrs. of computer experience in financial and marketing departments.
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Hi, I'm Robert and I'll be helping you with your financial software question. All that I ask is to please give me a 5 star rating when satisfied

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Tech Support Rep: Robert M., Consultant replied 4 months ago

is it possible that you logged in with a different ID than you used the first time?

otherwise i dont think that you are going to get it. whether it was your error in not saving it or a screw up with the turbo tax site doesnt really matter it. either way its gone at this point.

This is one reason i always prefer using the downloaded desktop version of turbotax that saves the file locally

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