Financial Software

Financial software questions? Ask IT support for answers ASAP

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

How do i install a turbotax program in my lenovo computer…

How do i install...

How do i install a turbotax program in my lenovo computer with microsoft 10?

Accountant's Assistant: What Lenovo model do you have? And the Operating System (OS)?

WHERE CAN I LOCATE THAT INFORMATION?

Accountant's Assistant: The Computer Technician will be able to walk you through that. How long has this been going on with your computer? What have you tried so far?

I PLACED THE TURBOTAX DISC FOR 2017 IN THE DISC DRIVE AND CLOSED IT. I HEARD THE DISC DRIVE WORKING,HOWEVER UPON COMPLETION I DIDN'T SEE A TURBOTAX ICON ONTHE MONITOR. THEREFORE I COULDN'T BEGIN MY TAX RETURN.

Accountant's Assistant: Anything else you want the Computer Expert to know before I connect you?

NO, I JUST WANT TO INSTALL MY 2017 TURBOTAX PROGRAM. I COULDN'T FIND THE NORMAL INSTALLATION KEY OR DIRECTIONS. THANK YOU.

Show More
Show Less
Ask Your Own Financial Software Question
Answered in 1 hour by:
3/13/2018
Robert M.
Robert M., Consultant
Category: Financial Software
Satisfied Customers: 9,484
Experience: 30 yrs. of computer experience in financial and marketing departments.
Verified

Hi, I'm Robert and I'll be helping you with your financial software question. All that I ask is to please give me a 5 star rating when satisfied

Ask Your Own Financial Software Question

you want to click the file explorer

the little icon on the bottom that looks like a manila folder with a blue clasp on the bottom of it

on the left of the window that pops up you should be able to find "this pc"

click on that and you should see the cd drive as one of the icons on the right. it should say turbo tax on it

double click on it and it should start the install

OR

right click and select open or auto play

if it shows a bunch of files

double click on setup or auto play

if that does not work i can log in remotely and do it for you.

Robert M.
Robert M., Consultant
Category: Financial Software
Satisfied Customers: 9,484
Experience: 30 yrs. of computer experience in financial and marketing departments.
Verified
Robert M. and 87 other Financial Software Specialists are ready to help you
Ask your own question now
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support repLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Robert M. Your Own Question
Robert M.
Robert M.
Robert M., Consultant
Category: Financial Software
Satisfied Customers: 9,484
9,484 Satisfied Customers
Experience: 30 yrs. of computer experience in financial and marketing departments.

Robert M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I really was impressed with the prompt response. Your expert was not only a tax expert, but a people expert!!! Her genuine and caring attitude came across in her response...

T.G.WMatteson, IL

I WON!!! I just wanted you to know that your original answer gave me the courage and confidence to go into yesterday's audit ready to fight.

BonnieChesnee, SC

Great service. Answered my complex tax question in detail and provided a lot of additional useful information for my specific situation.

JohnMinneapolis, MN

Excellent information, very quick reply. The experts really take the time to address your questions, it is well worth the fee, for the peace of mind they can provide you with.

OrvilleHesperia, California

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Robert M.

Robert M.

Consultant

9,484 satisfied customers

30 yrs. of computer experience in financial and marketing departments.

Doug Millington

Doug Millington

Certified Public Accountant (CPA)

268 satisfied customers

Bachelor of Science Cornell University 1979 - CPA since 1981 - Certified QuickBooks ProAdvisor - 30+ years experience.

AnswerCPA

AnswerCPA

Advisor

175 satisfied customers

QuickBooks Pro Advisor

Leanne Stewart

Leanne Stewart

Quickbooks Pro Certified

153 satisfied customers

QuickBooks certified, in my own business for 7+ years.

David Bennett

David Bennett

Certified QuickBooks ProAdvisor

91 satisfied customers

16+ yrs exper. QuickBooks Specialist, contract accounting technician, consultant & trainer!

jgordosea

jgordosea

Enrolled Agent

80 satisfied customers

Three years as Expert support for Turbotax Ask a Tax Expert, Quickbooks support and use >6 yrs

Tom K

Tom K

Assistant Information Systems Manager

47 satisfied customers

Experienced in the usage of Financial programs such as Quickbooks, Peachtree, and Quicken.

< Previous | Next >

Related Financial Software Questions
I cannot install Turbo Tax deluxe 2011 Every time I insert
I cannot install Turbo Tax deluxe 2011 Every time I insert the DVD goes thru a repair check to fix File folder, Registry Permisions, Toggle Windows Installer, & Net Framework 4.0. All are fixed except… read more
jstinehelfer
jstinehelfer
IT Administrator/Election Technician
High School or GED
174 satisfied customers
After loading TurboTaxDeluxe for 2017 tax year on my iMac
After loading TurboTaxDeluxe for 2017 tax year on my iMac (OS X El Capitan (version 10.11.6)), I was unable to open the tax program, Instead, I was presented with 'uable to open this program' and 'una… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
How do I install Turbo Tax 2017 from disc to my HP Pavillion
how do I install Turbo Tax 2017 from disc to my HP Pavillion g6 running windows 10? … read more
Expert
Expert
I just bought Turbotax Premier 2017 from Ofice Max, loaded
I just bought Turbotax Premier 2017 from Ofice Max, loaded the CD in my mac, moved the red check to my applications, went to my applications list, clicked on the Turbotax Primier 2017 program, and I g… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
791 satisfied customers
Trying to load turbotax, inserted disc got whirring sound
trying to load turbotax, inserted disc got whirring sound but nothing happens … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
791 satisfied customers
I purchased a TurboTax Premier disc at BJ's. In the past, I
I purchased a TurboTax Premier disc at BJ's. In the past, I could insert the disc and it automatically loaded the program for use. This year it will not load up. How can I install the program? … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I have been using an older tower comouter to do my prior
I have been using an older tower comouter to do my prior taxes but now want to use my desk top. How do I transfer my 2016 return from one to another? Need a step by step. I tried this once before and … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
791 satisfied customers
I am getting an error code -36 when attempting to load
I am getting an error code -36 when attempting to load turbotax on to my mac … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I just turned on my computer on desktop (screensaver) window.
I just turned on my computer on desktop (screensaver) window. I have my turbotax disc, what do i do to get it to load and to view. I need a step by step on how to get this on the computer so I can vie… read more
Robert M.
Robert M.
Consultant
Bachelor's Degree
9,484 satisfied customers
A used turbo tax 2012 disc was accidentally installed on my
A used turbo tax 2012 disc was accidentally installed on my new windows 8 computer. When I installed the new turbotax home & business disc; it installed ok, but it did not ask for the installation key… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have a MacBook pro. I have just installed a Turbo Tax disc..
I have a MacBook pro. I have just installed a Turbo Tax disc.. When I open the program and begin taxes, it sound like the disc is running while I work. Do I leave t after the disc in or remove it usin… read more
Robert M.
Robert M.
Consultant
Bachelor's Degree
9,484 satisfied customers
I get error 1327 when I try to install turbotax premier 2010According
I get error 1327 when I try to install turbotax premier 2010 According to the error documents it is associated with a corrupted my pictures registry keys. How can I fix this problem. I am not a networ… read more
Robert M.
Robert M.
Consultant
Bachelor's Degree
9,484 satisfied customers
Icannot get turbotax 2011 to unload off of the shipped disc.
Icannot get turbotax 2011 to unload off of the shipped disc. I cannot find 'start' on the windows tool bar let alone find 'run'.… read more
Kevin
Kevin
Self Employed Network Consultant
High School or GED
1,943 satisfied customers
I have quickbooks 2002 that I cannot startup as of
I have quickbooks 2002 that I cannot startup as of yesterday. I get the message 32win. I have the original disc. If I reinstall will I lose all the checking/banking information I have?… read more
PDtax
PDtax
Owner
Master\u0027s Degree
1 satisfied customers
I was attempting to open quickbooks this a.m. and the icons
I was attempting to open quickbooks this a.m. and the icons didn't show on the home page. After I enter my password XXXXX comes up with code ooooo 20309. and when I enter what I was trying to do and m… read more
Robert M.
Robert M.
Consultant
Bachelor's Degree
9,484 satisfied customers
I just downloaded Microsoft works suite 2003 to my lap top
I just downloaded Microsoft works suite 2003 to my lap top and do not still have the box with the product key. it downloaded fine but is now asking for the key to open. Could you please give me a key … read more
Networke_Helper
Networke_Helper
Bachelor\u0027s Degree
13 satisfied customers
I am having difficulty installing the CD disc which I received
I am having difficulty installing the CD disc which I received for tax year 2010. There is no response when I follow the instructions provided with the CD. I have been unable to insert the Installatio… read more
Doug Millington
Doug Millington
Certified Public Accountant (CPA)
Bachelor's Degree
268 satisfied customers
Had Quickbooks 2010, used it until New Year then keep getting
Had Quickbooks 2010, used it until New Year then keep getting message "Quickbooks has stopped working". Just bought on line and downloaded Quickbooks 2011 last night. Stll have same problems. Im using… read more
Robert M.
Robert M.
Consultant
Bachelor's Degree
9,484 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x