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My 2017 turbotax premier won't open. My macbook pro "this
My 2017 turbotax premier won't open. My macbook pro "this file is not a movie file" Help!! … read more
Expert
Expert
After loading TurboTaxDeluxe for 2017 tax year on my iMac
After loading TurboTaxDeluxe for 2017 tax year on my iMac (OS X El Capitan (version 10.11.6)), I was unable to open the tax program, Instead, I was presented with 'uable to open this program' and 'una… read more
Richard
Richard
IT Manager
IT Manager, Consultant
799 satisfied customers
How do I install Turbo Tax 2017 from disc to my HP Pavillion
how do I install Turbo Tax 2017 from disc to my HP Pavillion g6 running windows 10? … read more
Expert
Expert
I just bought Turbotax Premier 2017 from Ofice Max, loaded
I just bought Turbotax Premier 2017 from Ofice Max, loaded the CD in my mac, moved the red check to my applications, went to my applications list, clicked on the Turbotax Primier 2017 program, and I g… read more
Expert
Expert
Trying to load turbotax, inserted disc got whirring sound
trying to load turbotax, inserted disc got whirring sound but nothing happens … read more
Expert
Expert
I purchased a TurboTax Premier disc at BJ's. In the past, I
I purchased a TurboTax Premier disc at BJ's. In the past, I could insert the disc and it automatically loaded the program for use. This year it will not load up. How can I install the program? … read more
Expert
Expert
I have been using an older tower comouter to do my prior
I have been using an older tower comouter to do my prior taxes but now want to use my desk top. How do I transfer my 2016 return from one to another? Need a step by step. I tried this once before and … read more
Expert
Expert
I am getting an error code -36 when attempting to load
I am getting an error code -36 when attempting to load turbotax on to my mac … read more
Richard
Richard
IT Manager
IT Manager, Consultant
799 satisfied customers
I just turned on my computer on desktop (screensaver) window.
I just turned on my computer on desktop (screensaver) window. I have my turbotax disc, what do i do to get it to load and to view. I need a step by step on how to get this on the computer so I can vie… read more
Robert M.
Robert M.
Consultant
Bachelor's Degree
9,598 satisfied customers
A used turbo tax 2012 disc was accidentally installed on my
A used turbo tax 2012 disc was accidentally installed on my new windows 8 computer. When I installed the new turbotax home & business disc; it installed ok, but it did not ask for the installation key… read more
Richard
Richard
IT Manager
IT Manager, Consultant
799 satisfied customers
I have a MacBook pro. I have just installed a Turbo Tax disc..
I have a MacBook pro. I have just installed a Turbo Tax disc.. When I open the program and begin taxes, it sound like the disc is running while I work. Do I leave t after the disc in or remove it usin… read more
Robert M.
Robert M.
Consultant
Bachelor's Degree
9,598 satisfied customers
I get error 1327 when I try to install turbotax premier 2010According
I get error 1327 when I try to install turbotax premier 2010 According to the error documents it is associated with a corrupted my pictures registry keys. How can I fix this problem. I am not a networ… read more
Robert M.
Robert M.
Consultant
Bachelor's Degree
9,598 satisfied customers
Icannot get turbotax 2011 to unload off of the shipped disc.
Icannot get turbotax 2011 to unload off of the shipped disc. I cannot find 'start' on the windows tool bar let alone find 'run'.… read more
Kevin
Kevin
Self Employed Network Consultant
High School or GED
68 satisfied customers
I have quickbooks 2002 that I cannot startup as of
I have quickbooks 2002 that I cannot startup as of yesterday. I get the message 32win. I have the original disc. If I reinstall will I lose all the checking/banking information I have?… read more
PDtax
PDtax
Owner
Master's Degree
4,303 satisfied customers
I was attempting to open quickbooks this a.m. and the icons
I was attempting to open quickbooks this a.m. and the icons didn't show on the home page. After I enter my password XXXXX comes up with code ooooo 20309. and when I enter what I was trying to do and m… read more
Robert M.
Robert M.
Consultant
Bachelor's Degree
9,598 satisfied customers
I just downloaded Microsoft works suite 2003 to my lap top
I just downloaded Microsoft works suite 2003 to my lap top and do not still have the box with the product key. it downloaded fine but is now asking for the key to open. Could you please give me a key … read more
Expert
Expert
I am having difficulty installing the CD disc which I received
I am having difficulty installing the CD disc which I received for tax year 2010. There is no response when I follow the instructions provided with the CD. I have been unable to insert the Installatio… read more
Doug Millington
Doug Millington
Certified Public Accountant (CPA)
Bachelor's Degree
268 satisfied customers
Had Quickbooks 2010, used it until New Year then keep getting
Had Quickbooks 2010, used it until New Year then keep getting message "Quickbooks has stopped working". Just bought on line and downloaded Quickbooks 2011 last night. Stll have same problems. Im using… read more
Robert M.
Robert M.
Consultant
Bachelor's Degree
9,598 satisfied customers
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Meet the Experts:

Robert M.

Robert M.

Consultant

9,598 satisfied customers

30 yrs. of computer experience in financial and marketing departments.

Doug Millington

Doug Millington

Certified Public Accountant (CPA)

268 satisfied customers

Bachelor of Science Cornell University 1979 - CPA since 1981 - Certified QuickBooks ProAdvisor - 30+ years experience.

AnswerCPA

AnswerCPA

Advisor

175 satisfied customers

QuickBooks Pro Advisor

Leanne Stewart

Leanne Stewart

Quickbooks Pro Certified

153 satisfied customers

QuickBooks certified, in my own business for 7+ years.

David Bennett

David Bennett

Certified QuickBooks ProAdvisor

91 satisfied customers

16+ yrs exper. QuickBooks Specialist, contract accounting technician, consultant & trainer!

jgordosea

jgordosea

Enrolled Agent

80 satisfied customers

Three years as Expert support for Turbotax Ask a Tax Expert, Quickbooks support and use >6 yrs

Tom K

Tom K

Assistant Information Systems Manager

47 satisfied customers

Experienced in the usage of Financial programs such as Quickbooks, Peachtree, and Quicken.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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