Financial Software

Financial software questions? Ask IT support for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Apparently when I filled out my tax forms for 2017, I

Customer Question
Apparently when I filled...

Apparently when I filled out my tax forms for 2017, I somehow created another TB tax account. I did not realize this until I was trying to find my 2016 TB tax report. TB tax said I did not file my 2016 taxes with TB. How do I get to that 2016 tax forms?

Accountant's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Mini Mac MacOS High Sierra

Accountant's Assistant: How long has this been going on with your Mac? What have you tried so far?

I tried logging in under my 2016 TB tax but could not get to it. It has been going on since this year when I tried to find it when TB said I did not file 2016 with TB tax but I did. Later they said I had 2 accounts.

Submitted: 4 months ago.Category: Financial Software
Show More
Show Less
Ask Your Own Financial Software Question
Answered in 1 day by:
3/11/2018
Tech Support Rep: Robert M., Consultant replied 4 months ago
Robert M.
Robert M., Consultant
Category: Financial Software
Satisfied Customers: 9,447
Experience: 30 yrs. of computer experience in financial and marketing departments.
Verified

Hi, I'm Robert and I'll be helping you with your financial software question. All that I ask is to please give me a 5 star rating when satisfied

Ask Your Own Financial Software Question
Tech Support Rep: Robert M., Consultant replied 4 months ago

By far, the easiest thing to do is to just let it go and agree that you did not file your taxes with tb.

there is very little that it needs from the 2016 return.

it will just continue and if it needs something from that return it will ask you for the number and you can put it in. But it generally does not need anything. It is more for getting your name and ss number etc than anything else. You will spend 100 times more time trying to find your old return in their system than you will just doing the new one without it.

Ask Your Own Financial Software Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support repLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Robert M. Your Own Question
Robert M.
Robert M.
Robert M., Consultant
Category: Financial Software
Satisfied Customers: 9,447
9,447 Satisfied Customers
Experience: 30 yrs. of computer experience in financial and marketing departments.

Robert M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I really was impressed with the prompt response. Your expert was not only a tax expert, but a people expert!!! Her genuine and caring attitude came across in her response...

T.G.WMatteson, IL

I WON!!! I just wanted you to know that your original answer gave me the courage and confidence to go into yesterday's audit ready to fight.

BonnieChesnee, SC

Great service. Answered my complex tax question in detail and provided a lot of additional useful information for my specific situation.

JohnMinneapolis, MN

Excellent information, very quick reply. The experts really take the time to address your questions, it is well worth the fee, for the peace of mind they can provide you with.

OrvilleHesperia, California

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Robert M.

Robert M.

Consultant

9,447 satisfied customers

30 yrs. of computer experience in financial and marketing departments.

Doug Millington

Doug Millington

Certified Public Accountant (CPA)

268 satisfied customers

Bachelor of Science Cornell University 1979 - CPA since 1981 - Certified QuickBooks ProAdvisor - 30+ years experience.

AnswerCPA

AnswerCPA

Advisor

175 satisfied customers

QuickBooks Pro Advisor

Leanne Stewart

Leanne Stewart

Quickbooks Pro Certified

153 satisfied customers

QuickBooks certified, in my own business for 7+ years.

David Bennett

David Bennett

Certified QuickBooks ProAdvisor

91 satisfied customers

16+ yrs exper. QuickBooks Specialist, contract accounting technician, consultant & trainer!

jgordosea

jgordosea

Enrolled Agent

80 satisfied customers

Three years as Expert support for Turbotax Ask a Tax Expert, Quickbooks support and use >6 yrs

Tom K

Tom K

Assistant Information Systems Manager

47 satisfied customers

Experienced in the usage of Financial programs such as Quickbooks, Peachtree, and Quicken.

< Previous | Next >

Related Financial Software Questions
With a newly purchased version of quicken. with a newly
My name is Norma Evans with a newly purchased version of quicken … read more
Harry
Harry
3 satisfied customers
My Quicken just stopped working on my Mac and when I
My Quicken just stopped working on my Mac and when I purchased a newer version, my OS won't support it. … read more
Dustin
Dustin
Support Technician
2,887 satisfied customers
I purchased a new MacBook Pro laptop. I transferred all data
I purchased a new MacBook Pro laptop. I transferred all data over. When I go to open my Quicken Essentials on new laptop it gives me a message saying not able to use Quicken Essentials with MacOs … read more
Expert
Expert
I just loaded turbotax 2017 deluxe & pulled up the extension
I just loaded turbotax 2017 deluxe & pulled up the extension form because I don't have all my documents & I have the extension for on my screen but it doesn't allow me to enter any of the info require… read more
Dr. Arthur Rubin
Dr. Arthur Rubin
Doctoral Degree
173 satisfied customers
I need OS X 10.11 to run TurboTax but only have Yosemite on
I need OS X 10.11 to run TurboTax but only have Yosemite on my imac … read more
Eric Ewing
Eric Ewing
University IT Manager
182 satisfied customers
I am trying to import last year's info from turbotax 2016.
I am trying to import last year's info from turbotax 2016 … read more
ABC Accounting Group
ABC Accounting Group
Bachelor\u0027s Degree
848 satisfied customers
I input my 1099-Int of $24.66 but $1,500 is showing in my
I input my 1099-Int of $24.66 but $1,500 is showing in my turbotax … read more
Robert M.
Robert M.
Consultant
Bachelor's Degree
9,447 satisfied customers
I have been with intuit for a very time. I had a stroke in
I have been with intuit for a very long time. I had a stroke in June 2017 and have not to get up an account to start quicken for 2018. can you help me? … read more
Robert M.
Robert M.
Consultant
Bachelor's Degree
9,447 satisfied customers
I installed Turbo Tax 2017. It finds my 2016 file, then asks
I installed Turbo Tax 2017. It finds my 2016 file, then asks for a password. I don't remember ever giving it a password ***** I don't know what that might be. If I click the "forgot my password" it as… read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
I purchased turbo tax deluxe in November 2017. Now i need to
I purchased turbo tax deluxe in November 2017. Now i need to know how to download the product to my MAC pc … read more
Mr.Med
Mr.Med
1,190 satisfied customers
I just upgraded my Mac to its new OS "High Sierra". My 2013
I just upgraded my Mac to its new OS "High Sierra". My 2013 version of QB will not operate on it. Is there a new version or update of QB that will work with my Mac now that its on this OS? … read more
Expert
Expert
I have Quicken 2007 and am running Mac High Sierra 10.13.1.
I have Quicken 2007 and am running Mac High Sierra 10.13.1. Today my printer (HP M277dw) printed checks landscape instead of portrait. None of my check formatting was correct, and printed checks unusa… read more
Robert M.
Robert M.
Consultant
Bachelor's Degree
9,447 satisfied customers
I just updated to macOS Sierra. Now my Quicken Essentials
I just updated to macOS Sierra. Now my Quicken Essentials will not work. Will the Quicken for Mac 2017 work and can I transfer my data from Quicken Essentials??? … read more
Robert M.
Robert M.
Consultant
Bachelor's Degree
9,447 satisfied customers
I'm trying to upgrade quicken essential on a mac. I don't
I'm trying to upgrade quicken essential on a mac. I don't remember my password ***** the correct security question answer … read more
Karen Joinson
Karen Joinson
Client Support & Accounting Specialist
Bachelor of Science
66 satisfied customers
I just upgraded my Mac computer to MacOS Sierra. I have used
Hi! I just upgraded my Mac computer to MacOS Sierra. I have used Quicken for household finances for several years. How do I convert it all when Sierra won't let me open Quicken Essentials, as it is ca… read more
Karen Joinson
Karen Joinson
Client Support & Accounting Specialist
Bachelor of Science
66 satisfied customers
I just upgraded my system to macOS Sierra, Version 10.12. I
I just upgraded my system to macOS Sierra, Version 10.12. I have quicken essentials. How do I upgrade Quicken Essentials? … read more
Karen Joinson
Karen Joinson
Client Support & Accounting Specialist
Bachelor of Science
66 satisfied customers
I cannot open my Quicken Essentials data, I downloaded a new
I downloaded a new system today with Siri and now I receive a message that it doesn't work with my quicken … read more
Karen Joinson
Karen Joinson
Client Support & Accounting Specialist
Bachelor of Science
66 satisfied customers
I have Quicken Essentials and just did the MacOS Sierra
I have Quicken Essentials and just did the MacOS Sierra update and now when I try to open Quicken Essentials it won't and I get this message. You can't use this version of the application "Quicken Ess… read more
Karen Joinson
Karen Joinson
Client Support & Accounting Specialist
Bachelor of Science
66 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x