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I am no longer getting stock price updates. I click on

Customer Question
I am no longer...

I am no longer getting stock price updates. I click on "update" and it says it is downloading, nothing changes. Across the bottom of the page it says last downloaded two days ago. That never changes.

Accountant's Assistant: The Financial Software Technician will know how to help. Please tell me more, so we can help you best.

The day's stock prices are not being sent.

Accountant's Assistant: Is there anything else important you think the Financial Software Technician should know?

That's the; problem. Can you help?

Submitted: 4 months ago.Category: Financial Software
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Answered in 2 hours by:
3/7/2018
Tech Support Rep: ABC Accounting Group, Business Consultant replied 4 months ago
ABC Accounting Group
ABC Accounting Group, Business Consultant
Category: Financial Software
Satisfied Customers: 889
Experience: Accounting Manager/CPA
Verified

Hi. What system are you using? Thank you.

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Customer reply replied 4 months ago
Windows.
Tech Support Rep: ABC Accounting Group, Business Consultant replied 4 months ago

Hi. Sorry for all of the questions. What software are you using to get the stock prices? Thanks.

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Customer reply replied 4 months ago
I've had Quicken since 2009. Every day I click on update, and my updated stock prices come across. I don't know what else to tell you.
Tech Support Rep: ABC Accounting Group, Business Consultant replied 4 months ago

Since it is a 2009, they have no latest releases for that version.

However, you may have a corrupted history file. Since the version is unsupported, you may to upgrade.

Before doing this, I would see if the price history changed, if it is not updating during off-times (i.e. at night, before 9:30 am, etc.).

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Tech Support Rep: ABC Accounting Group, Business Consultant replied 4 months ago

I would also try to create a new data file, to confirm that your prior data did not get corrupt.

Here are the steps:

1.Choose File menu > New Quicken File.

2.Select New Quicken File.

3.Click OK.

4.In the File name field, enter the name of the new file.

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Tech Support Rep: ABC Accounting Group, Business Consultant replied 4 months ago

Let me know if this helps and if you have any questions. Thank you.

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