Financial Software

Financial software questions? Ask IT support for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I ordered a new two years and disc to update my quicken for…

Customer Question
I ordered a new...

I ordered a new two years and disc to update my quicken for windows version 2017 but have not received either one. 2 I cant get my current version as it wont recognize my password ***** the vault even when I enter the code

Accountant's Assistant: A combination of financial issues and software stuff sounds like a recipe for needing our Expert. You are in the right place. Is there anything else important you think the Financial Software Technician should know?

No, thank you

Submitted: 6 months ago.Category: Financial Software
Show More
Show Less
Ask Your Own Financial Software Question
Answered in 23 hours by:
1/9/2018
Tech Support Rep: Kris R, Computer Hardware Engineer replied 6 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Financial Software
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

Ask Your Own Financial Software Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support repLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Robert M. Your Own Question
Robert M.
Robert M.
Robert M., Consultant
Category: Financial Software
Satisfied Customers: 3,166
3,166 Satisfied Customers
Experience: 30 yrs. of computer experience in financial and marketing departments.

Robert M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I really was impressed with the prompt response. Your expert was not only a tax expert, but a people expert!!! Her genuine and caring attitude came across in her response...

T.G.WMatteson, IL

I WON!!! I just wanted you to know that your original answer gave me the courage and confidence to go into yesterday's audit ready to fight.

BonnieChesnee, SC

Great service. Answered my complex tax question in detail and provided a lot of additional useful information for my specific situation.

JohnMinneapolis, MN

Excellent information, very quick reply. The experts really take the time to address your questions, it is well worth the fee, for the peace of mind they can provide you with.

OrvilleHesperia, California

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Robert M.

Robert M.

Consultant

3,166 satisfied customers

30 yrs. of computer experience in financial and marketing departments.

Doug Millington

Doug Millington

Certified Public Accountant (CPA)

268 satisfied customers

Bachelor of Science Cornell University 1979 - CPA since 1981 - Certified QuickBooks ProAdvisor - 30+ years experience.

AnswerCPA

AnswerCPA

Advisor

175 satisfied customers

QuickBooks Pro Advisor

Leanne Stewart

Leanne Stewart

Quickbooks Pro Certified

153 satisfied customers

QuickBooks certified, in my own business for 7+ years.

David Bennett

David Bennett

Certified QuickBooks ProAdvisor

91 satisfied customers

16+ yrs exper. QuickBooks Specialist, contract accounting technician, consultant & trainer!

jgordosea

jgordosea

Enrolled Agent

80 satisfied customers

Three years as Expert support for Turbotax Ask a Tax Expert, Quickbooks support and use >6 yrs

Tom K

Tom K

Assistant Information Systems Manager

47 satisfied customers

Experienced in the usage of Financial programs such as Quickbooks, Peachtree, and Quicken.

< Previous | Next >

Related Financial Software Questions
Resetmypassward, *****8710 Marvin Gaul, i cant update my
resetmypassward JA: The Financial Software Technician will know how to help. Please tell me more, so we can help you best. Customer: *****8710 Marvin Gaul JA: Is there anything else important you thin… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I was able to use my Quicken in the last few days. I did
I was able to use my Quicken in the last few days. I did change my accounts over in December and I thought everything was a "go". However, today my accounts won't open. I have had and used Quicken for… read more
Robert M.
Robert M.
Consultant
Bachelor's Degree
3,166 satisfied customers
My quicken 2016 will not update my accounts. It asked for my
it asked for my intuit password ***** said password ***** not correct… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I can't get the vault update to work. I haven't used it in
I can't get the vault update to work. I haven't used it in many months. … read more
Karen Joinson
Karen Joinson
Client Support & Accounting Specialist
Bachelor of Science
66 satisfied customers
I have Quicken 2014, R8. I am unable to do one step update.
I have Quicken 2014, R8. I am unable to do one step update. I get 2 msgs; no internet connection ( I have an internet connection) And the version will not run on windows… read more
Robert M.
Robert M.
Consultant
Bachelor's Degree
3,166 satisfied customers
I have quicken2013 When I open the website a I am asked zip
I have quicken2013 When I open the website a I am asked for my zip code. How do I answer this when downloading transactions The password ***** a special character as asked for on the website. I see it… read more
Robert M.
Robert M.
Consultant
Bachelor's Degree
3,166 satisfied customers
The error message showing is OL-332-A; the password I have
the error message showing is OL-332-A; the password ***** have is not being accepted. I did contact my bank as per the directions of the error message. After 40 minutes of being on the phone, they can… read more
Robert M.
Robert M.
Consultant
Bachelor's Degree
3,166 satisfied customers
My computer gives me a window on startup requesting my vault
My computer gives me a window on startup requesting my vault password ***** order to install quicken updates. I enter the vault password ***** I use to begin online account updates from my financial i… read more
Robert M.
Robert M.
Consultant
Bachelor's Degree
3,166 satisfied customers
I have tried to open a quicken file that I have not used for
I have tried to open a quicken file that I have not used for a long time. It asks for a password XXXXX I do not know. I don't remember putting a password XXXXX any files. Is there any way to find out … read more
SoftwareVince
SoftwareVince
Senior Accountant
Master's Degree
25 satisfied customers
I have Quicken 2012 and Window 7. I get Quicken update each
I have Quicken 2012 and Window 7. I get Quicken update each time I start to log on to my quicken accountd. It ask for my Valut password XXXXX nothing seems happen when I comply. How do I get the updat… read more
Robert M.
Robert M.
Consultant
Bachelor's Degree
3,166 satisfied customers
I just purchased the latest Quicken for Mac but it is not
I just purchased the latest Quicken for Mac but it is not allowing me to open my 2004 files. How can I update/import the data?… read more
Robert M.
Robert M.
Consultant
Bachelor's Degree
3,166 satisfied customers
We just bought a new computer and quicken premier. We are a
We just bought a new computer and quicken premier. We are a business and we put our paid invoices in the old computer which had an old version of quicken and had the info downloaded to the new compute… read more
DrQuickBooksQuicken
DrQuickBooksQuicken
Chief Software Trainer and President
Bachelor\u0027s Degree
I entered my current Bank of America omnibus password XXXXX
I entered my current Bank of America omnibus password XXXXX to downloading present transactions. The download filed because "a different password XXXXX XXXXX with your account." Of course it is. How d… read more
Robert M.
Robert M.
Consultant
Bachelor's Degree
3,166 satisfied customers
My bank requires a special character ie, [email protected]#$%,etc. and the
My bank requires a special character ie, [email protected]#$%,etc. and the password XXXXX won't accept them. How do I get around this?… read more
Robert M.
Robert M.
Consultant
Bachelor's Degree
3,166 satisfied customers
I got quicken 2009 using window XP. The scheduled updates dont
I got quicken 2009 using window XP. The scheduled updates don't work. I have to do step uipdate manually. It states "another quicken program is already running" I am npt aware of another proram!! [email protected]… read more
Robert M.
Robert M.
Consultant
Bachelor's Degree
3,166 satisfied customers
Quicken asks me to enter in my vault a password of only four
Quicken asks me to enter in my vault a password XXXXX only four numbers,but my bank requires a password XXXXX six characters. I need the passwords to match so I can download for my bank to my Quicken … read more
Robert M.
Robert M.
Consultant
Bachelor's Degree
3,166 satisfied customers
I am trying to add a new account from a different bank on my
I am trying to add a new account from a different bank on my Quicken 2011. My banbk knows nothing about Q and refuses to help me at all, and the online directions which they printed out are no use. Q … read more
Robert M.
Robert M.
Consultant
Bachelor's Degree
3,166 satisfied customers
MY QUICKEN SOFTWARE WORKS TO UPLOAD FOR ONE BANK BUT DOESNT
MY QUICKEN SOFTWARE WORKS TO UPLOAD FOR ONE BANK BUT DOESN'T FOR THE OTHER TWO. IT SEEMS TO HAVE TROUBLE TAKING PASSWORDS AND THE VAULT MAY BE AN ISSUE… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x