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I just got a message on my 2015 Quicken that I needed a

Customer Question
I just got a...

I just got a message on my 2015 Quicken that I needed a critical update a QW2015R15.MPatch....Well it said I might not be able to get my files if i didn't... so I DID... I let it download then the windows to install never showed up... so I just exited and tried to open a new file... I won't let me do my Quicken ID... pisses me off.... I hate trying to get a new file anyway because it forces you to get on line... I don't want on line to do any book work... What can i do now to UN DOWNLOAD that stupid thing so I can get back to work

Accountant's Assistant: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?

Oh yes... I am on line or I couldn't be talking to you

Accountant's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

Windows Live Mail

Accountant's Assistant: Anything else you want the Email Expert to know before I connect you?

I want my Quicken left alone..

Submitted: 1 month ago.Category: Financial Software
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Answered in 17 hours by:
1/3/2018
Tech Support Rep: Josh, Support Specialist replied 1 month ago
Josh
Josh, Support Specialist
Category: Financial Software
Satisfied Customers: 21,546
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hello:

Happy New Year!

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

Please note: Due to the Holidays, it could take a little bit longer for a response but I will respond back as soon as possible!

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Customer reply replied 1 month ago
No, my problem is still here.... I finally went to an old file and just started adding entries for 2018 to the 2017... NOT GOOD...
Tech Support Rep: Josh, Support Specialist replied 1 month ago

Yes, you still need help or no you do not?

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Customer reply replied 1 month ago
I still need help
Customer reply replied 1 month ago
Are you there?
Customer reply replied 1 month ago
I am here
Customer reply replied 1 month ago
Where do I go to talk to someone?.....
Tech Support Rep: Josh, Support Specialist replied 1 month ago

I apologize -- What exactly is the issue?

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Customer reply replied 1 month ago
I tried to download an update that Quicken stated was critical or I might not be able to get to my files. I installed it but it wouldn't "download"... So, I tried to open a new file to start keeping books and it would not let me start another new file or even use my intuit password....
Customer reply replied 1 month ago
I had to go away from my PC so I sorta gave up... I hate that I can't use my Quicken without going to the stupid steps to get on line to use a password ***** do my bookkeeping... I NEVER put anything on my Quicken while I am on line... I need to be able to open new files... look at existing files without the internet!! DUMB!
Tech Support Rep: Josh, Support Specialist replied 1 month ago

Do you have the issue after a restart?

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Customer reply replied 1 month ago
it won't let me start a new file!
Tech Support Rep: Josh, Support Specialist replied 1 month ago

Do you see any error messages?

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Customer reply replied 1 month ago
I have told you twice what my problem is.... I DO NOT want to tell quicken anything... especially my bank's name, my account number.... NO... all I want is to use it and keep my own books.. I DO NOT need any thing else... but for some blanket blank reason, it won't let me start a new file. Not happy... maybe I need to just go get quick books and forget quicken.
Tech Support Rep: Josh, Support Specialist replied 1 month ago

OK

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Customer reply replied 1 month ago
No... I don't see any error messages...
Customer reply replied 1 month ago
The requested page "/sites/default/files/qwin.html?qwin_mode=signin&response_type=code&client_id=Q0h8P9YmpACk9HybonIX41BNhoyKcoVRPJkGkSA8zaGnXgu73C&redirect_uri=https%3A%2F%2Foauth2.intuit.com%2Fnativeredirect%2Fv1&state=aac673ec5ebd4a4abfc7e22842b91c05" could not be found. THIS IS THE MESSAGE I JUST GOT
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