Financial Software

Financial software questions? Ask IT support for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I downloaded and installed Quicken after much difficulty.

Customer Question
I downloaded and installed...

I downloaded and installed Quicken after much difficulty. But I can't open it.

Accountant's Assistant: A combination of financial issues and software stuff sounds like a recipe for needing our Expert. You are in the right place. Please tell me more, so we can help you best.

I am so fed up with computer problems. My old one got fouled up and was sporadic for 6 weeks. I bought a new one and i'm still having trouble. I just downloaded Quicken tonight. I've got 4 years of quicken in my back up disk. Now it was installed and won't open. I am at wits end.

Accountant's Assistant: Is there anything else important you think the Financial Software Technician should know?

At present I' confused. It wants me to take a tour or something. Do I really need that?

Submitted: 6 months ago.Category: Financial Software
Show More
Show Less
Ask Your Own Financial Software Question
Answered in 16 hours by:
1/3/2018
Tech Support Rep: Robert M., Consultant replied 6 months ago
Robert M.
Robert M., Consultant
Category: Financial Software
Satisfied Customers: 9,437
Experience: 30 yrs. of computer experience in financial and marketing departments.
Verified

Hi, I'm Robert and I'll be helping you with your financial software question.

Ask Your Own Financial Software Question
Tech Support Rep: Robert M., Consultant replied 6 months ago

You should be able to tell it right at the beginning that you are an existing user

If it would not or you missed the chance

You can go through the tour quickly

Make one manual account fast

Then go to. File / open. Or file / restore

And browse to your old data or backup file

Or file / file operations / find quicken files should give you a list of files to open

Ask Your Own Financial Software Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support repLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Robert M. Your Own Question
Robert M.
Robert M.
Robert M., Consultant
Category: Financial Software
Satisfied Customers: 9,437
9,437 Satisfied Customers
Experience: 30 yrs. of computer experience in financial and marketing departments.

Robert M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I really was impressed with the prompt response. Your expert was not only a tax expert, but a people expert!!! Her genuine and caring attitude came across in her response...

T.G.WMatteson, IL

I WON!!! I just wanted you to know that your original answer gave me the courage and confidence to go into yesterday's audit ready to fight.

BonnieChesnee, SC

Great service. Answered my complex tax question in detail and provided a lot of additional useful information for my specific situation.

JohnMinneapolis, MN

Excellent information, very quick reply. The experts really take the time to address your questions, it is well worth the fee, for the peace of mind they can provide you with.

OrvilleHesperia, California

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Robert M.

Robert M.

Consultant

9,437 satisfied customers

30 yrs. of computer experience in financial and marketing departments.

Doug Millington

Doug Millington

Certified Public Accountant (CPA)

268 satisfied customers

Bachelor of Science Cornell University 1979 - CPA since 1981 - Certified QuickBooks ProAdvisor - 30+ years experience.

AnswerCPA

AnswerCPA

Advisor

175 satisfied customers

QuickBooks Pro Advisor

Leanne Stewart

Leanne Stewart

Quickbooks Pro Certified

153 satisfied customers

QuickBooks certified, in my own business for 7+ years.

David Bennett

David Bennett

Certified QuickBooks ProAdvisor

91 satisfied customers

16+ yrs exper. QuickBooks Specialist, contract accounting technician, consultant & trainer!

jgordosea

jgordosea

Enrolled Agent

80 satisfied customers

Three years as Expert support for Turbotax Ask a Tax Expert, Quickbooks support and use >6 yrs

Tom K

Tom K

Assistant Information Systems Manager

47 satisfied customers

Experienced in the usage of Financial programs such as Quickbooks, Peachtree, and Quicken.

< Previous | Next >

Related Financial Software Questions
When we start Quicken 6, as it attempts to load the database
When we start Quicken 6, as it attempts to load the database file we get Internal Error: Memorized List. The Quicken software often then simply crashes with a fatal error...Windows is searching for a … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I have purchased and downloaded Quicken 2007 on my MacBookPro,
I have purchased and downloaded Quicken 2007 on my MacBookPro, OS 10.8.2. When I try to open Quicken, it brings up an application window and asks to select an application to open Quicken with. None of… read more
Robert M.
Robert M.
Consultant
Bachelor's Degree
9,437 satisfied customers
How do I close reports on quicken for imac. Even when
How do I close reports on quicken for imac. Even when reports are deleted they open again every time I open quicken.… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
My computer died so I bought a new one. All the data transferred
My computer died so I bought a new one. All the data transferred except the Quicken operating files. How do I recover the operating files??????… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I had Quicken 2007 on my computer but I got a malware virus
I had Quicken 2007 on my computer but I got a malware virus and lost the Quicken 2007. I tried to upgrade to 2012 but my computer does not have enough memory to support it. I have a disc with Quicken … read more
DrQuickBooksQuicken
DrQuickBooksQuicken
Chief Software Trainer and President
Bachelor\u0027s Degree
I have Quicken Deluxe 2003 installed for my new computer.
I have Quicken Deluxe 2003 installed for my new computer. I purchased Quicken Deluxe 2012. I cannot get it installed on my new computer. Notices on line state I need Qicken deluxe 2004, but when I go … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I am trying to install my copy of Quicken personal 2011 on
I am trying to install my copy of Quicken personal 2011 on my new computer and when the installation process comes to my previously copied files from my old computer it encounters an error which says … read more
DrQuickBooksQuicken
DrQuickBooksQuicken
Chief Software Trainer and President
Bachelor\u0027s Degree
I just lost my 2 yr old computer due to a major error and
I just lost my 2 yr old computer due to a major error and had to recover using sony's org disks to get back on. I have a quicken 2011 disk and also a current data point of only a few days old but when… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I installed Quicken Deluxe 2012. I have a new computer with
I installed Quicken Deluxe 2012. I have a new computer with Windows 7. I cannot open my old Quicken files from my old (1994) Quicken for Windows Deluxe. When I click on my QData 122 files it opens the… read more
DrQuickBooksQuicken
DrQuickBooksQuicken
Chief Software Trainer and President
Bachelor\u0027s Degree
We have an older version of Quicken (probably 2004) We downloaded
We have an older version of Quicken (probably 2004) We downloaded it 2 computers ago and now my husband wants to do his taxes but the data file won't open because it can't find the program. Is there a… read more
Robert M.
Robert M.
Consultant
Bachelor's Degree
9,437 satisfied customers
I ran Validate on Quicken and quicken shut down. I opened Quicken
I ran Validate on Quicken and quicken shut down. I opened Quicken and went to the file, put in password XXXXX hit enter, Q shut down. This not happen to my other files, just the one with the password.… read more
DrQuickBooksQuicken
DrQuickBooksQuicken
Chief Software Trainer and President
Bachelor\u0027s Degree
I have up graded my computer today . How do I change my
I have up graded my computer today . How do I change my Quicken persona; plus programe to the new computer… read more
DrQuickBooksQuicken
DrQuickBooksQuicken
Chief Software Trainer and President
Bachelor\u0027s Degree
i purchased quicken 2012 for a computer i keep at another location i
i purchased quicken 2012 for a computer i keep at another location i backed up my data on flash drive but when i returned home, where i have quicken 2011 , i couldn t download. i left the installation… read more
DrQuickBooksQuicken
DrQuickBooksQuicken
Chief Software Trainer and President
Bachelor\u0027s Degree
I bought a new hp computer with windows 7. my old computer
I bought a new hp computer with windows 7. my old computer was xp upgrade 2. my old computer failed and would not start up. I downloaded documents including quicken 2010 files on a portable disk disk … read more
DrQuickBooksQuicken
DrQuickBooksQuicken
Chief Software Trainer and President
Bachelor\u0027s Degree
I purchased a new Quicken Home & Business program from ebay.
I purchased a "new" Quicken Home & Business program from ebay. When it arriced it is an 2008 version. The Quicken Home & Business program I had on my old computer is an 2009 version. I saved the 2009 … read more
DrQuickBooksQuicken
DrQuickBooksQuicken
Chief Software Trainer and President
Bachelor\u0027s Degree
Suddenly, about a week ago I am getting the pop-up window on
Suddenly, about a week ago I am getting the pop-up window on my laptop for Windows Installer. It occurs almost exclusively when I open Quickbooks. It will not go away after the program is installed an… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
Just converted from Window XP to Window 7 on a new computer
Just converted from Window XP to Window 7 on a new computer and installed Quicken Starter 2010. When I open quicken a screen pops up to unlock new features and asks for my unlock code from the e-mail.… read more
BridgetMartin
BridgetMartin
Consultant
Bachelor\u0027s Degree
32 satisfied customers
I need to open my Quicken files on a computer I just installed.
I need to open my Quicken files on a computer I just installed. This computer is HP Pavillion desktop Pc running Windows XP Media Cntr. Edition. Before I disconnected the computer which originally had… read more
Karla
Karla
Master's Degree
1 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x