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Unable to log into Quicken. I am unable to get into tools…

Customer Question
Unable to log into...

Unable to log into Quicken

Accountant's Assistant: What exactly are you having trouble accessing?

I am unable to get into tools and write and print checks. Is it an ID problem

Accountant's Assistant: What's the brand and model of your printer?

HP 3722 deskjet

Accountant's Assistant: How long has this been going on with your DeskJet?

It is fdnot desk jet. I cannot open quicken to write the checks

Accountant's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Within a month

Accountant's Assistant: Anything else you want the Printer Expert to know before I connect you?

Not that I know of

Submitted: 1 month ago.Category: Financial Software
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Answered in 2 days by:
1/4/2018
Tech Support Rep: Robert M., Consultant replied 1 month ago
Robert M.
Robert M., Consultant
Category: Financial Software
Satisfied Customers: 3,122
Experience: 30 yrs. of computer experience in financial and marketing departments.
Verified

Hi, I'm Robert and I'll be helping you with your financial software question.

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Tech Support Rep: Robert M., Consultant replied 1 month ago

Would you be willing to do a remote session

That way I can see the problem and the cause and fix it for you quickly

Ask Your Own Financial Software Question
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Robert M.
Robert M.
Robert M., Consultant
Category: Financial Software
Satisfied Customers: 3,122
3,122 Satisfied Customers
Experience: 30 yrs. of computer experience in financial and marketing departments.

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Bachelor of Science Cornell University 1979 - CPA since 1981 - Certified QuickBooks ProAdvisor - 30+ years experience.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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