Financial Software

Financial software questions? Ask IT support for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Unable to log into Quicken. I am unable to get into tools…

Customer Question
Unable to log into...

Unable to log into Quicken

Accountant's Assistant: What exactly are you having trouble accessing?

I am unable to get into tools and write and print checks. Is it an ID problem

Accountant's Assistant: What's the brand and model of your printer?

HP 3722 deskjet

Accountant's Assistant: How long has this been going on with your DeskJet?

It is fdnot desk jet. I cannot open quicken to write the checks

Accountant's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Within a month

Accountant's Assistant: Anything else you want the Printer Expert to know before I connect you?

Not that I know of

Submitted: 7 months ago.Category: Financial Software
Show More
Show Less
Ask Your Own Financial Software Question
Answered in 2 days by:
1/4/2018
Tech Support Rep: Robert M., Consultant replied 7 months ago
Robert M.
Robert M., Consultant
Category: Financial Software
Satisfied Customers: 3,166
Experience: 30 yrs. of computer experience in financial and marketing departments.
Verified

Hi, I'm Robert and I'll be helping you with your financial software question.

Ask Your Own Financial Software Question
Tech Support Rep: Robert M., Consultant replied 7 months ago

Would you be willing to do a remote session

That way I can see the problem and the cause and fix it for you quickly

Ask Your Own Financial Software Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support repLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Robert M. Your Own Question
Robert M.
Robert M.
Robert M., Consultant
Category: Financial Software
Satisfied Customers: 3,166
3,166 Satisfied Customers
Experience: 30 yrs. of computer experience in financial and marketing departments.

Robert M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I really was impressed with the prompt response. Your expert was not only a tax expert, but a people expert!!! Her genuine and caring attitude came across in her response...

T.G.WMatteson, IL

I WON!!! I just wanted you to know that your original answer gave me the courage and confidence to go into yesterday's audit ready to fight.

BonnieChesnee, SC

Great service. Answered my complex tax question in detail and provided a lot of additional useful information for my specific situation.

JohnMinneapolis, MN

Excellent information, very quick reply. The experts really take the time to address your questions, it is well worth the fee, for the peace of mind they can provide you with.

OrvilleHesperia, California

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Robert M.

Robert M.

Consultant

3,166 satisfied customers

30 yrs. of computer experience in financial and marketing departments.

Doug Millington

Doug Millington

Certified Public Accountant (CPA)

268 satisfied customers

Bachelor of Science Cornell University 1979 - CPA since 1981 - Certified QuickBooks ProAdvisor - 30+ years experience.

AnswerCPA

AnswerCPA

Advisor

175 satisfied customers

QuickBooks Pro Advisor

Leanne Stewart

Leanne Stewart

Quickbooks Pro Certified

153 satisfied customers

QuickBooks certified, in my own business for 7+ years.

David Bennett

David Bennett

Certified QuickBooks ProAdvisor

91 satisfied customers

16+ yrs exper. QuickBooks Specialist, contract accounting technician, consultant & trainer!

jgordosea

jgordosea

Enrolled Agent

80 satisfied customers

Three years as Expert support for Turbotax Ask a Tax Expert, Quickbooks support and use >6 yrs

Tom K

Tom K

Assistant Information Systems Manager

47 satisfied customers

Experienced in the usage of Financial programs such as Quickbooks, Peachtree, and Quicken.

< Previous | Next >

Related Financial Software Questions
Hello I am unable to print using my quicken. I get a message
Hello I am unable to print using my quicken. I get a message that quicken is unable to ditect a printer. My printer works with other programs… read more
Robert M.
Robert M.
Consultant
Bachelor's Degree
3,166 satisfied customers
Just bought a new Dell optiplex 990 with Windows 7 64bit prof
Just bought a new Dell optiplex 990 with Windows 7 64bit prof operating system transfered files from older computer including Quicken 2008. Can't print checks or reports from Quicken. downloading driv… read more
cpugeek
cpugeek
IT Manager
Master's Degree
108 satisfied customers
When i attempt to print in Quicken I geta message of"Problem
When i attempt to print in Quicken I geta message of"Problem communicating to printer". I get the message 2 times and press OK and it then prints, but if printing checks it mixes up the order number a… read more
Ryan B.
Ryan B.
Desktop Support Technician
High School or GED
1,720 satisfied customers
770) 926-9623. I pay my bills with quicken standard checks,
I am Scott Mikkelsen(###) ###-#### I pay my bills with quicken standard checks, 3 to a page. All of a sudden after 12 years my checks are all printing on the far left side of the checks in the record … read more
Robert M.
Robert M.
Consultant
Bachelor's Degree
3,166 satisfied customers
Cannot print reports on my new printer because not
Cannot print reports on my new printer because not authorized system user? Previous printer worked fine… read more
Robert M.
Robert M.
Consultant
Bachelor's Degree
3,166 satisfied customers
When I try to print a page from Quicken, I get a message "could
When I try to print a page from Quicken, I get a message "could not open printer. Check your printer selection". How to fix?… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
My Printer will not print my reports on my checking accounts.
My Printer will not print my reports on my checking accounts. It prints anything else but won't print my reports. I have checked out everything and it looks ok.I have turned it off and it still won't … read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
377 satisfied customers
I am unable to print a check once I have typed it and
I am unable to print a check once I have typed it and entered. I sent a report, but as usual have received no reply.… read more
fastfile
fastfile
Tax Advisor
Master's Degree
550 satisfied customers
I just replaced my HP Deskjet 6500 printer with an HP Officejet
I just replaced my HP Deskjet 6500 printer with an HP Officejet 6700 printer. When i TRY TO PRINT CHECKS IT TELLS ME IT CAN'T FIND THE PRINTER. i CN PRINT FROM ALL OTHER AREAS OF QUICKEN. wHAT DO i NE… read more
Robert M.
Robert M.
Consultant
Bachelor's Degree
3,166 satisfied customers
I am unable to print reports generated by my Quicken 2004 software.
I am unable to print reports generated by my Quicken 2004 software. This is a relatively new occurrence. This was happening before I recently purchased a new printer. My current printer is an hp Offic… read more
Robert M.
Robert M.
Consultant
Bachelor's Degree
3,166 satisfied customers
After the first of the year (today) I cannot open my Quicken
After the first of the year (today) I cannot open my Quicken Account. I worked with it on Saturday Dec. 31, 2011 but, now it won't open my accounts.… read more
Robert M.
Robert M.
Consultant
Bachelor's Degree
3,166 satisfied customers
Unable to print from Quicken. Printer is working fine on other
Unable to print from Quicken. Printer is working fine on other programs Trying to print a quarterly report. Made into a PDF file and it printed but not the amounts and do not want to do this each time… read more
lorir
lorir
Data Architect
Bachelor\u0027s Degree
10 satisfied customers
I have just replaced my hp deskjet with a Lexmark 5270 printer
I have just replaced my hp deskjet with a Lexmark 5270 printer on my Windows Vista Home Premium computer. I am able to print all documents from windows, but am not able to print anything from my Quick… read more
BridgetMartin
BridgetMartin
Consultant
Bachelor\u0027s Degree
32 satisfied customers
I have Quicken 2006 on my computer. I recently purchased a
I have Quicken 2006 on my computer. I recently purchased a new printer HPofficejet 4500. When I want to print anything from quicken I get no response.… read more
Robert M.
Robert M.
Consultant
Bachelor's Degree
3,166 satisfied customers
I have a new computer with Windows 7, 64 bit. I installed Quicken
I have a new computer with Windows 7, 64 bit. I installed Quicken 2007 premier and transferred my files from my old computer. Quicken works but I am not able to print any reports. I have uninstalled t… read more
Robert M.
Robert M.
Consultant
Bachelor's Degree
3,166 satisfied customers
I recently upgraded my Quicken software. When I upgraded several
I recently upgraded my Quicken software. When I upgraded several years ago I had to contat you by phone to get help getting Quicken to print. The tech at that time had me change several settings so Qu… read more
Robert M.
Robert M.
Consultant
Bachelor's Degree
3,166 satisfied customers
I bought a Quicken 2008 program with my new HP laptop computer
I bought a Quicken 2008 program with my new HP laptop computer (HP Pavilion laptop) in June 2008. I did not start using this program on my laptop until a few weeks ago. I have entered eleven accounts … read more
Aastan
Aastan
Business Owner
Bachelor's Degree
114 satisfied customers
MY MICROSOFT WORKS SPREADSHEET WILL NOT CHANGE FROM PORTRAIT
MY MICROSOFT WORKS SPREADSHEET WILL NOT CHANGE FROM PORTRAIT TO LANDSCAPE.OR FROM LANDSCAPE TO PORTRAIT IT SHOWS THAT IT HAS CHANGED, BUT IT DOES NOT CHANGE… read more
Karla
Karla
Master's Degree
1 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x