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I loaded Turbotax Deluxe and get an error message and cannot…

Customer Question
I loaded Turbotax Deluxe...

I loaded Turbotax Deluxe and get an error message and cannot open the program. I have used turbotax deluxe for 5 years on my Mac which has OS 10x

Accountant's Assistant: What Operating System (OS) are you running on your Mac?

10X el capitan

Accountant's Assistant: How long has this been going on with your Mac? What have you tried so far?

I cao open all past Turbo Tax files but this disc appears to have an error. After the disc is moved to applications an error message appears.

Submitted: 6 months ago.Category: Financial Software
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Answered in 7 minutes by:
12/29/2017
Tech Support Rep: Kris R, Computer Hardware Engineer replied 6 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Financial Software
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 6 months ago
I purchased the disc from Staples yesterday and it will not load correctly. Can the disc be bad?
Tech Support Rep: Kris R, Computer Hardware Engineer replied 6 months ago

What is the exact error it gives you?

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Customer reply replied 6 months ago
It flashes on the screen then dissappears. I assumed it was sending the error code to intuit.
Tech Support Rep: Kris R, Computer Hardware Engineer replied 6 months ago

It sounds like a disc, however, you can get a downloadable disc direct free of charge. Just go to there live chat here: https://support.turbotax.intuit.com/contact/

They will ask you to verify the disk you have and send you a copy you can download digitally this should save you time. You can always request the physical disk later as a back-up.

Let me know how you get on, I can assist you with the install if any more issues :)

Note: Can you please rate me at the top so I am credited with my time, 5/5 gives me most credit and would be much appreciated. Thanks.

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Category: Financial Software
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