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I use Quicken. My bank, M&T, has a connection to my quicken…

Customer Question
I use Quicken....

I use Quicken. My bank, M&T, has a connection to my quicken account.

Accountant's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

I use Quicken. My bank, M&T, has a connection to my quicken account. I was tardy in updating Quicken, and found that I can no longer update. M&T told me that I must download data, only in pdf format, and hand enter it Quicken. I was told that Intuit is the engineer. Please help. Thank you. *****: How long has this been going on with your computer? What have you tried so far?

Last update was 4 months ago. Last item I found was 8-17-17

Accountant's Assistant: Anything else you want the Computer Expert to know before I connect you?

The update is "one step update". I also talked with Quicken

Submitted: 7 months ago.Category: Financial Software
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Customer reply replied 7 months ago
HP G71 Notebook PC
Microsoft Windows 10 home
Answered in 8 minutes by:
12/22/2017
Tech Support Rep: Kris R, Computer Hardware Engineer replied 7 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Financial Software
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 6 months ago
one month
Customer reply replied 6 months ago
My attempt to get Intuit to answer my question is fruitless and frustrating. Please refund all (except, I suppose, $5).
Tech Support Rep: Kris R, Computer Hardware Engineer replied 6 months ago

Hi,
I see you have requested remote assistance but this failed to go through.
I cannot handle payment issues as I am an end user to the site like you please call 1(###) ###-####and speak to the billing team or renter the details or contact the CC/Bank to remove the block
Regards
Kris

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Tech Support Rep: Kris R, Computer Hardware Engineer replied 6 months ago

OK - to allow me to connect to your PC/MAC, you must install remote access software. The software is below, use the "Family and Friends" version. It's free.
https://www.teamviewer.com/en/
Once installed I need the ID and Password ***** displays, i do not need the one you created, I am looking for the one that TeamViewer gives you when you open the program.
Thanks
Kris

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