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Quicken @419241 did not download. Bought it yesterday it…

Customer Question
Quicken @419241 did not...

Quicken @419241 did not download

Accountant's Assistant: A combination of financial issues and software stuff sounds like a recipe for needing our Expert. You are in the right place. Please tell me more, so we can help you best.

Bought it yesterday it said it downloaded but did not

Accountant's Assistant: Is there anything else the Financial Software Technician should be aware of?

It did print my receipt

Submitted: 8 months ago.Category: Financial Software
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Customer reply replied 8 months ago
quicken removed my old quicken
Customer reply replied 8 months ago
it did not print my receipt
Answered in 2 hours by:
11/24/2017
Tech Support Rep: Donna French, Programmer replied 8 months ago
Donna French
Donna French, Programmer
Category: Financial Software
Satisfied Customers: 69
Experience: IT Professional at That Computer Girl
Verified

Hello there, my name is ***** ***** I am one of the experts here on JustAnswer.com. Please allow me a minute to research solutions to your issue.

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Tech Support Rep: Donna French, Programmer replied 8 months ago

Which version of Quicken did you attempt to download?

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Customer reply replied 8 months ago
quicken deluxe for s29.99 order # was###-##-####
Customer reply replied 8 months ago
why should I pay 52.00
Customer reply replied 8 months ago
just cancel my quicken and send money back to my credit card
Tech Support Rep: Donna French, Programmer replied 8 months ago

I do not work for Quicken so I cannot handle that for you. Let me get you their info though.

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Tech Support Rep: Donna French, Programmer replied 8 months ago

Here is the link to Quicken support so that you can request a refund: https://www.quicken.com/support/how-cancel-your-quicken-membership

If there is anything else I can help you with please let me know. I would be happy to remote into your computer to help with this issue if you'd like?

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Tech Support Rep: Donna French, Programmer replied 8 months ago

Will you cancel your Quicken or want more help from me?

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Customer reply replied 8 months ago
it did not print my receipt I just called my credit card . it was never put on it
Tech Support Rep: Donna French, Programmer replied 8 months ago

Okay, would you like any help to get it purchased and downloaded?

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