Financial Software

Financial software questions? Ask IT support for answers ASAP

Ask an Expert,
Get an Answer ASAP!

WHEN RENEWED MY PROSERIES, MY ADDRESS WAS 2212RIVIERA DR.

Customer Question
WHEN RENEWED MY PROSERIES...

WHEN RENEWED MY PROSERIES, MY ADDRESS WAS 2212RIVIERA DR . LITTLE ELM, TX 75068. I HAVE MOVED SINCE THEN TO

Accountant's Assistant: The Financial Software Technician will know how to help. Please tell me more, so we can help you best.

6371 WALNUT HILL CT FRISCO, TX. I DOWNLOADED 2017 SOFTWARE TO MY COMPUTER, BUT IT WILL NOT OPEN UP SO THAT I CAN CHECK THE PROGRAM. PLEASE HELP ME CHANGE THE ADDRESS SO THAT MY CD WILL COME TO MY CURRENT ADDRESS. ROBBIE RAGGIO BARNETT, CPA

Accountant's Assistant: A combination of financial issues and software stuff sounds like a recipe for needing our Expert. You are in the right place. Is there anything else important you think the Financial Software Technician should know?

I AM RETIRED, BUT KEEP MY CPA LICENSE. I ONLY PREPARE MY 1040 AND MYU WIFE'S TRUST RETURNS AT NO CHARGE. I JUST LIKE TO DO MY OWN RETURNS! I USE PROSERIES TO COMPLETE THESE RETURNS. MY NEW E-MAIL IS***@******.***.

Submitted: 4 months ago.Category: Financial Software
Show More
Show Less
Ask Your Own Financial Software Question
Answered in 5 minutes by:
11/21/2017
Tech Support Rep: Kris R, Computer Hardware Engineer replied 4 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Financial Software
Satisfied Customers: 4,547
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

Ask Your Own Financial Software Question
Customer reply replied 4 months ago
I got 2017 yesterday I renewed and paid all amounts prior to Nov 1
Tech Support Rep: Kris R, Computer Hardware Engineer replied 4 months ago

Hi,
I see you have requested remote assistance but this failed to go through.
I cannot handle payment issues as I am an end user to the site like you please call 1(###) ###-####and speak to the billing team or renter the details or contact the CC/Bank to remove the block
Regards
Kris

Ask Your Own Financial Software Question
Was this answer helpful?
Ask Robert M. Your Own Question
Robert M.
Robert M.
Robert M., Consultant
Category: Financial Software
Satisfied Customers: 3,155
3,155 Satisfied Customers
Experience: 30 yrs. of computer experience in financial and marketing departments.

Robert M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I really was impressed with the prompt response. Your expert was not only a tax expert, but a people expert!!! Her genuine and caring attitude came across in her response...

T.G.WMatteson, IL

I WON!!! I just wanted you to know that your original answer gave me the courage and confidence to go into yesterday's audit ready to fight.

BonnieChesnee, SC

Great service. Answered my complex tax question in detail and provided a lot of additional useful information for my specific situation.

JohnMinneapolis, MN

Excellent information, very quick reply. The experts really take the time to address your questions, it is well worth the fee, for the peace of mind they can provide you with.

OrvilleHesperia, California

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Robert M.

Robert M.

Consultant

3,155 satisfied customers

30 yrs. of computer experience in financial and marketing departments.

Doug Millington

Doug Millington

Certified Public Accountant (CPA)

268 satisfied customers

Bachelor of Science Cornell University 1979 - CPA since 1981 - Certified QuickBooks ProAdvisor - 30+ years experience.

AnswerCPA

AnswerCPA

Advisor

175 satisfied customers

QuickBooks Pro Advisor

Leanne Stewart

Leanne Stewart

Quickbooks Pro Certified

153 satisfied customers

QuickBooks certified, in my own business for 7+ years.

David Bennett

David Bennett

Certified QuickBooks ProAdvisor

91 satisfied customers

16+ yrs exper. QuickBooks Specialist, contract accounting technician, consultant & trainer!

jgordosea

jgordosea

Enrolled Agent

80 satisfied customers

Three years as Expert support for Turbotax Ask a Tax Expert, Quickbooks support and use >6 yrs

Tom K

Tom K

Assistant Information Systems Manager

47 satisfied customers

Experienced in the usage of Financial programs such as Quickbooks, Peachtree, and Quicken.

< Previous | Next >

Related Financial Software Questions
Cant install turbo tax 2017 on windows10, software
cant install turbo tax 2017 on windows10 JA: Are you using TurboTax online? Or software installed on your computer? Customer: software downloaded, not installed JA: Anything else you want the Financia… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
I filed my income tax return on Tax Act this year. I would
I filed my income tax return on Tax Act this year. I would like to file my son's tax return also using my account that I set up since he doesn't have an email address. Can I do his return this way. Ev… read more
cvd4311
cvd4311
Computer Analyst
Bachelor\u0027s Degree
725 satisfied customers
I am unable to log on to turbotax. changed pw and still no
I am unable to log on to turbotax. changed pw and still no luck … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I can't log on. Turbo Tax. Its a Dell Pc 4 yrs old. Just
Just today I have used Turbo tax before and 2016 is on the computer … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
788 satisfied customers
I just filed my taxes and shows I'm being charged for the
I just filed my taxes and shows I'm being charged for the federal return and I went with the basic return why is this ? … read more
Dr. Arthur Rubin
Dr. Arthur Rubin
Doctoral Degree
172 satisfied customers
When I signed in (first time user) the service came up as
When I signed in (first time user) the service came up as US. Not Canadian. How am I able to sign in with CA? Jim … read more
cvd4311
cvd4311
Computer Analyst
Bachelor\u0027s Degree
725 satisfied customers
Peral; I am a old man that knows little about computers. I
Hi Peral; I am a old man that knows little about computers. I rrecently got a new computer. my daughter tried to help reinstall "quickbooks Pro" but I have forgot my pass word and cant go any ferther … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
My son used Turbotax to file on MY computer. Turbotax
My son used Turbotax to file on MY computer. Turbotax suggested he use form 1040EZ, which he did. However, he should have used form 1040 to include his repayment to IRS of his fist-time-buyer-credit. … read more
ABC Accounting Group
ABC Accounting Group
Bachelor\u0027s Degree
824 satisfied customers
I need to revise my return before submitting but it seems
I need to revise my return before submitting but it seems this yesr I am unable to go bavk and review and make changes to my return. … read more
Dr. Arthur Rubin
Dr. Arthur Rubin
Doctoral Degree
172 satisfied customers
Why doesn't the software allow me to depreciate my rental
Why doesn't the software allow me to depreciate my rental house? … read more
Dr. Arthur Rubin
Dr. Arthur Rubin
Doctoral Degree
172 satisfied customers
How do I start over? Nothing. Don't guess so
how do I start over? JA: What have you tried so far? Customer: nothing JA: Anything else you want the Financial Software Technician to know before I connect you? Customer: don't guess so… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
I just loaded turbotax 2017 deluxe & pulled up the extension
I just loaded turbotax 2017 deluxe & pulled up the extension form because I don't have all my documents & I have the extension for on my screen but it doesn't allow me to enter any of the info require… read more
Dr. Arthur Rubin
Dr. Arthur Rubin
Doctoral Degree
172 satisfied customers
I did not print my tax returns when I filed. How can I get
I did not print my tax returns when I filed. How can I get them printed? … read more
Dr. Arthur Rubin
Dr. Arthur Rubin
Doctoral Degree
172 satisfied customers
I have a new computer and need to reinstall HRblock 2016 tax
Hi, I have a new computer and need to reinstall HRblock 2016 tax software. I have the activation code. Please help me. Thanks. Phyllis … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
816 satisfied customers
I can log in to turbo tax, but when start intuit.com comes
I can log in to turbo tax, but when start intuit.com comes up Safari says it can't find the server. … read more
Dr. Arthur Rubin
Dr. Arthur Rubin
Doctoral Degree
172 satisfied customers
I have spent the last hour trying to sign in to TurboTax. I
I have spent the last hour trying to sign in to TurboTax. I no longer have charter as my email. My email is***@******.***. Can I get help??? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
I need to export a chart of accounts list from my Quickbooks
I need to export a chart of accounts list from my Quickbooks Online account to a new Quickbooks Desktop version on another laptop. I have converted the file to an excel file but how do I import to the… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
788 satisfied customers
Can't add a schedule E for my 1099 Misc. I guess not
Can't add a schedule E for my 1099 Misc. JA: Was this a Form 1099 for interest, dividends, or government payments? Customer: No JA: Anything else you want the Financial Software Technician to know bef… read more
cvd4311
cvd4311
Computer Analyst
Bachelor\u0027s Degree
725 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x