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I have purchased the turbotax disks for the past 8+ years. I
I have purchased the turbotax disks for the past 8+ years. I recently changed PC's and am assisting a family member in filing his 2016 return. I found all my disks except the 2016 disk to load on my n… read more
Aaron B
Aaron B
Computer Repair Technician
High School or GED
880 satisfied customers
I just bought Turbotax Premier 2017 from Ofice Max, loaded
I just bought Turbotax Premier 2017 from Ofice Max, loaded the CD in my mac, moved the red check to my applications, went to my applications list, clicked on the Turbotax Primier 2017 program, and I g… read more
Expert
Expert
I purchased turbotax and realized my laptop does not have a
I purchased turbotax and realized my laptop does not have a disc drive. can I download a copy? … read more
Kelly McGlynn
Kelly McGlynn
Bachelors of Science
64 satisfied customers
I purchased a TurboTax Premier disc at BJ's. In the past, I
I purchased a TurboTax Premier disc at BJ's. In the past, I could insert the disc and it automatically loaded the program for use. This year it will not load up. How can I install the program? … read more
Expert
Expert
I cannot get Turbo Tax 2017 Premier to work on my computer.
I cannot get Turbo Tax 2017 Premier to work on my computer … read more
Robert M.
Robert M.
Consultant
Bachelor's Degree
3,173 satisfied customers
I loaded Turbotax Deluxe and get an error message and cannot
I loaded Turbotax Deluxe and get an error message and cannot open the program. I have used turbotax deluxe for 5 years on my Mac which has OS 10x … read more
Expert
Expert
I am getting an error code -36 when attempting to load
I am getting an error code -36 when attempting to load turbotax on to my mac … read more
Richard
Richard
IT Manager
IT Manager, Consultant
81,612 satisfied customers
I bought a 2016 Quick books cd, but the serial number
I bought a 2016 Quick books cd, but the serial number doesn't open it … read more
Richard
Richard
IT Manager
IT Manager, Consultant
81,612 satisfied customers
I have an Apple Computer that is adequate for installation
I have an Apple Computer that is adequate for installation of intuit Turbotax Premier software. When I drag the turbotax to applications and load it the application is not operable. A Turbotax icon bo… read more
Dr. Fiona Chen
Dr. Fiona Chen
President
Ph.D.
4,218 satisfied customers
I have transferred TurboTax to another computer but now it
I have transferred TurboTax to another computer but now it will open. Do you know what I should do?… read more
Richard
Richard
IT Manager
IT Manager, Consultant
81,612 satisfied customers
I got a new computer, lap top windows 10, didn't come with a
I got a new computer, lap top windows 10, didn't come with a slot for a Turbo Tax program. I had a desk model before with windows XP. I have done my taxes on the computer for the past five years. I do… read more
Richard
Richard
IT Manager
IT Manager, Consultant
81,612 satisfied customers
Have new computer and want to transfer quickbooks and info
Have new computer and want to transfer quickbooks and info from old computer. How do I go about this?… read more
Richard
Richard
IT Manager
IT Manager, Consultant
81,612 satisfied customers
I just turned on my computer on desktop (screensaver) window.
I just turned on my computer on desktop (screensaver) window. I have my turbotax disc, what do i do to get it to load and to view. I need a step by step on how to get this on the computer so I can vie… read more
Robert M.
Robert M.
Consultant
Bachelor's Degree
3,173 satisfied customers
I got down to the final step of filing and it wont file on
I got down to the final step of filing and it won't file on TubroTax Priemeier (on Mac)- says I need updates - I updated when I inserted disc - how do I update without losing what I have done?… read more
Robert M.
Robert M.
Consultant
Bachelor's Degree
3,173 satisfied customers
I have a MacBook pro. I have just installed a Turbo Tax disc..
I have a MacBook pro. I have just installed a Turbo Tax disc.. When I open the program and begin taxes, it sound like the disc is running while I work. Do I leave t after the disc in or remove it usin… read more
Robert M.
Robert M.
Consultant
Bachelor's Degree
3,173 satisfied customers
I bought online home and business tax for 2011, the computer
I bought online home and business tax for 2011, the computer that it was downloaded on does not work anymore have a new one is there anyway we can transfer what was on that computer to the new one… read more
SoftwareVince
SoftwareVince
Senior Accountant
Master's Degree
1,972 satisfied customers
I have up graded my computer today . How do I change my
I have up graded my computer today . How do I change my Quicken persona; plus programe to the new computer… read more
DrQuickBooksnQuicken
DrQuickBooksnQuicken
Chief Software Trainer and President
Bachelor's Degree
300 satisfied customers
I am having difficulty installing the CD disc which I received
I am having difficulty installing the CD disc which I received for tax year 2010. There is no response when I follow the instructions provided with the CD. I have been unable to insert the Installatio… read more
Doug Millington
Doug Millington
Certified Public Accountant (CPA)
Bachelor's Degree
268 satisfied customers
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Meet the Experts:

Robert M.

Robert M.

Consultant

3,173 satisfied customers

30 yrs. of computer experience in financial and marketing departments.

Doug Millington

Doug Millington

Certified Public Accountant (CPA)

268 satisfied customers

Bachelor of Science Cornell University 1979 - CPA since 1981 - Certified QuickBooks ProAdvisor - 30+ years experience.

AnswerCPA

AnswerCPA

Advisor

175 satisfied customers

QuickBooks Pro Advisor

Leanne Stewart

Leanne Stewart

Quickbooks Pro Certified

153 satisfied customers

QuickBooks certified, in my own business for 7+ years.

David Bennett

David Bennett

Certified QuickBooks ProAdvisor

91 satisfied customers

16+ yrs exper. QuickBooks Specialist, contract accounting technician, consultant & trainer!

jgordosea

jgordosea

Enrolled Agent

80 satisfied customers

Three years as Expert support for Turbotax Ask a Tax Expert, Quickbooks support and use >6 yrs

Tom K

Tom K

Assistant Information Systems Manager

47 satisfied customers

Experienced in the usage of Financial programs such as Quickbooks, Peachtree, and Quicken.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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