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Robert M.
Robert M., Consultant
Category: Financial Software
Satisfied Customers: 9101
Experience:  30 yrs. of computer experience in financial and marketing departments.
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I am missing the account I use the most in Quicken for Mac

Customer Question

I am missing the account I use the most in Quicken for Mac 2017
JA: What Operating System (OS) are you running on your Mac?
Customer: 10.12.5
JA: When did you purchase your Apple? What troubleshooting have you tried?
Customer: over 2 years ago. I have shut down the program and that didn't help.
JA: Anything else you want the computer expert to know before I connect you?
Customer: No. I just don't know what happened. It was working a week ago.
Submitted: 3 months ago.
Category: Financial Software
Expert:  Robert M. replied 3 months ago.

Hi, I'm Robert and I'll be helping you with your financial software question.

Expert:  Robert M. replied 3 months ago.

The most frequent cause of this is you pulled up the wrong data file

Look for another quicken file in your documents folder


See if you can find a backup file

Customer: replied 3 months ago.
How do I do that?
Expert:  Robert M. replied 3 months ago.

you should be able to use the finder to search for quicken data files

just clicking on one will bring up quicken with that file open