How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Robert M. Your Own Question
Robert M.
Robert M., Consultant
Category: Financial Software
Satisfied Customers: 3063
Experience:  30 yrs. of computer experience in financial and marketing departments.
Type Your Financial Software Question Here...
Robert M. is online now
A new question is answered every 9 seconds

Downloaded quicken 2017 yesterday but keep getting error

Customer Question

downloaded quicken 2017 yesterday but keep getting error message..
JA: Which Quicken product do you have?
Customer: Quicken window has stopped working
JA: What have you tried so far with your Quicken software?
Customer: opened my checking account on line and hit the "download to quicken" button....tring to reconcile by checking account
JA: Anything else you want the computer expert to know before I connect you?
Customer: no guess that is all
Submitted: 3 months ago.
Category: Financial Software
Expert:  Robert M. replied 3 months ago.

Hi, I'm Robert and I'll be helping you with your financial software question.

Expert:  Robert M. replied 3 months ago.

sorry but i have to ask some of these questions. I dont mean to be insulting

are you running the 2017 version for sure ? it should say on the top line of the quicken window when its running

Do you only get an error message when you try to download transactions from a bank / credit union / credit card etc or do you get an error when you start the quicken?

what does the error say ?