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Richard
Richard, Financial Specialist
Category: Financial Software
Satisfied Customers: 36027
Experience:  IT professional, resolving issues with financial programs.
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I am getting a corrupt file error after installing turbo tax

Customer Question

i am getting a corrupt file error after installing turbo tax 2016. the error states nativeimages_v4.0.0.30319_32\intuitctg.4207ecd0#\23e6bof57ef6243d6a94fe94010b9ed5
JA: How much experience do you have with this particular machine?
Customer: i had it for a few years
JA: Have you installed any updates recently?
Customer: yes, it installed some system updates, but I can open a prior year 2010
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Financial Software
Expert:  Richard replied 2 months ago.

Hi there and welcome

Are you installing this on a mac or windows computer and which version?

Please let me know

Thank you

Customer: replied 2 months ago.
vista windows computer
Expert:  Richard replied 2 months ago.

Please click on Start->All Programs->Accessories, then right-click on Command Prompt and click on Run as administrator.

A black window will open.

Type in it

sfc /scannow

press enter and when it has completed, type in

chkdsk /r

Press enter.

It will give a message "the type of the file system is NTFS cannot lock current drive.

chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts y/n" Say Y, press enter and restart the computer.

Please note, while this normally only takes 10 minutes to run, it can take at times number of hours if windows encounters many issues. If this is occurring it is critical to let this complete as it means you have corruption on the hard drive that it needs to fix. Even if it looks like the scan is not progressing, it is, please just let it run to completion. Windows will then start when it has.

Then try to install

Let me know the results please

Customer: replied 2 months ago.
I still get the same corrupt file error
Expert:  Richard replied 2 months ago.

Thanks

Is this the first time you have attempted to install Turbotax?