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Robert M.
Robert M., Consultant
Category: Financial Software
Satisfied Customers: 3071
Experience:  30 yrs. of computer experience in financial and marketing departments.
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I am trying to efile my return but turbo tax will not let me

Customer Question

I am trying to efile my return but turbo tax will not let me pass screen after I entered driver license info
JA: What's the make and model of your machine? And how long has the screen been an issue?
Customer: IBM think pad
JA: Have you installed any updates recently?
Customer: don't think so
JA: Anything else you want the computer expert to know before I connect you?
Customer: just get me past this screen I am not paying paying for turbo tax to help me correct their problem
Submitted: 6 months ago.
Category: Financial Software
Customer: replied 6 months ago.
No I just need to know how to delete the box that that asks for what state the ID was issued. I should not have checked that box
Customer: replied 6 months ago.
Turbo tax is asking for a state issued ID number and I do not have one. I entered the drivers license numbers for my wife and i but I can't get past the page.
Expert:  Richard replied 6 months ago.

Hi there and welcome

Can you tell me for which state you are using Turbotax for?

Thank you