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Robert M.
Robert M., Consultant
Category: Financial Software
Satisfied Customers: 9026
Experience:  30 yrs. of computer experience in financial and marketing departments.
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I messed up and did my daughters and my taxes with same

Customer Question

I messed up and did my daughters and my taxes with same Email address now every time I try to log in it takes me to her return and I can't get to mine. HELP
JA: The Financial Software Technician will know how to help. Please tell me more, so we can help you best.
Customer: I did her taxes already but can't get to my info. I can't change the email and have tried changing passwords
JA: Is there anything else the Financial Software Technician should be aware of?
Customer: no
Submitted: 5 months ago.
Category: Financial Software
Expert:  Robert M. replied 5 months ago.

Hi, I'm Robert and I'll be helping you with your financial software question.

Expert:  Robert M. replied 5 months ago.

i honestly dont think that there is any way to recover that information

the online version only permits one return per user.

turbo tax specifically says not to do what you did and recommends using the downloadable desktop version as being both easier and cheaper if you want to do multiple returns for family members

https://ttlc.intuit.com/questions/1894512-how-do-i-start-another-return-in-turbotax-online

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