How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Robert M. Your Own Question
Robert M.
Robert M., Consultant
Category: Financial Software
Satisfied Customers: 9107
Experience:  30 yrs. of computer experience in financial and marketing departments.
Type Your Financial Software Question Here...
Robert M. is online now
A new question is answered every 9 seconds

I can't access my turbo tax 1099 data from last year. dell

Customer Question

I can't access my turbo tax 1099 data from last year.
JA: What kind of computer do you have?
Customer: dell pc (data on line)
JA: Have you installed any updates recently?
Customer: MY new 2016 program. What happened is that I lost my e-mail
JA: Anything else you want the computer expert to know before I connect you?
Customer: I had to get help to get into my account but when I did there was no data
Submitted: 9 months ago.
Category: Financial Software
Expert:  Robert M. replied 9 months ago.

Hi, I'm Robert and I'll be helping you with your financial software question.

Expert:  Robert M. replied 9 months ago.

unless you can find the data on your computer i don't think that you are going to be able to get last years data. At least not easily.

the only people that can get you access to it if the automated recovery wont work for you is turbo tax themselves

and they have seemed pretty overwhelmed with huge wait times.