How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Robert M. Your Own Question
Robert M.
Robert M., Consultant
Category: Financial Software
Satisfied Customers: 9106
Experience:  30 yrs. of computer experience in financial and marketing departments.
Type Your Financial Software Question Here...
Robert M. is online now
A new question is answered every 9 seconds

I purchased Quicken 2017 for home on 11/06/2016.

Customer Question

I purchased Quicken 2017 for home on 11/06/2016. Unfortunately the computer I loaded it on has had a hard drive crash. Do I have to purchase another program?
JA: A combination of financial issues and software stuff sounds like a recipe for needing our Expert. You are in the right place. Please tell me more, so we can help you best.
Customer: The laptop I loaded the Quicken 2017 program has had a hard drive crash. Do I have to purchase another copy?
JA: Is there anything else the Financial Software Technician should be aware of?
Customer: No. I just need to load Quicken on my existing desktop computer. It will take 3 weeks before my laptop is back.
Submitted: 9 months ago.
Category: Financial Software
Expert:  Robert M. replied 9 months ago.

Hi, I'm Robert and I'll be helping you with your financial software question.

Expert:  Robert M. replied 9 months ago.

If you purchased a download version directly from quicken, you can download it again for free for 3 years

go to

click the sign in button on the top

select account

sign in with the same ID ( usually your email address) and password ***** you used when you purchased it

click on downloads and unlocks

you should see the version that you purchased with a download button next to it

download and install it again.

If that helps you i would really appreciate if you would take a moment to give me an excellent rating. That rating is the only way that i can receive any credit from this site so it is important to me.

if you still can't get it please just get back to me and tell me where you got hung up. If necessary i can even remote into your computer to do it for you.