How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Robert M. Your Own Question
Robert M.
Robert M., Consultant
Category: Financial Software
Satisfied Customers: 9103
Experience:  30 yrs. of computer experience in financial and marketing departments.
23372949
Type Your Financial Software Question Here...
Robert M. is online now
A new question is answered every 9 seconds

I copied Turbotax Deluxe 2016 to applications. It showed as

Customer Question

I copied Turbotax Deluxe 2016 to applications. It showed as Turbo Tax 2017 so I deleted it. I recopied it to applications but it will not open.
JA: What kind of computer do you have?
Customer: Apple
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 9 months ago.
Category: Financial Software
Expert:  Robert M. replied 9 months ago.

Hi, I'm Robert and I'll be helping you with your financial software question.

Expert:  Robert M. replied 9 months ago.

where did you get the turbo tax?

You should start from step 1 and re install it totally.

Turbo tax also has some very high requirements for mac computers

among other things it needs 0SX 10.9 ( mavericks) or newer and won't run on anything older than that.