How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Robert M. Your Own Question
Robert M.
Robert M., Consultant
Category: Financial Software
Satisfied Customers: 9027
Experience:  30 yrs. of computer experience in financial and marketing departments.
Type Your Financial Software Question Here...
Robert M. is online now
A new question is answered every 9 seconds

Quickbooks Pro 2015 - desktop version i have 2 usernames.

Customer Question

Quickbooks Pro 2015 - desktop version
i have 2 usernames. the original file is in computer A.
in computer B, when i attach a file to the transaction, i very often see this message as in the picture. do you know how to fix it?
Submitted: 6 months ago.
Category: Financial Software
Customer: replied 6 months ago.
when i attach something, the error message popup, i can still succesful attach the file and continue using quickbooks and usual, but if i attach another file to another transaction, the system will shut down and i need to restart and attach that transaction. the same thing also happen when i export to excel the report. if i dont attach or export anything from quickbooks, in the computer B, i can use Quickbooks the same way as if from the original computer A. In computer A, very seldom i see this message when attach a file or when export to excel.
Expert:  Robert M. replied 6 months ago.

Hi, I'm Robert and I'll be helping you with your financial software question.

Expert:  Robert M. replied 6 months ago.

the error message does not say anything useful. just that there was a problem

My best guess from what you are doing is that it is a rights issue.

one way or another one of the computers does not have rights to the place where the attachment is or will be stored in quickbooks on the other computer.

Related Financial Software Questions