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Robert M.
Robert M., Consultant
Category: Financial Software
Satisfied Customers: 9016
Experience:  30 yrs. of computer experience in financial and marketing departments.
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I downloaded 2017 Deluxe on 12/30/16. It said that is was

Customer Question

I downloaded 2017 Deluxe on 12/30/16. It said that is was downloaded and I set it up to download my bank accounts as well. I am not sure if I used again until 1/2/17. It no longer looked the same, accounts were missing as was data for the last three months of 2016. I need some major help! My account does not show that it was purchased or downloaded. Bob
JA: The Financial Software Technician will know how to help. Is there anything else the Financial Software Technician should be aware of?
Customer: The order # was ###-##-####and I paid 48.07 by credit card that day. Robert H Adams
Submitted: 5 months ago.
Category: Financial Software
Expert:  Robert M. replied 5 months ago.

Hi, I'm Robert and I'll be helping you with your financial software question.

Expert:  Robert M. replied 5 months ago.

i will be here tomorrow ( saturday ) to work on this for you.

you may just not remember what it looked like

or it may be it pulled up the wrong data file

you can go to file / open

and check what data files are there that might have the data you remembered

i can remote in to your computer and find anything that is actually there and get it sorted out for you correctly if you want to pay for an additional service. I am putting the offer up

I can also keep working with you on this thread for no extra charge

it is up to you.

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