How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Robert M. Your Own Question
Robert M.
Robert M., Consultant
Category: Financial Software
Satisfied Customers: 9076
Experience:  30 yrs. of computer experience in financial and marketing departments.
Type Your Financial Software Question Here...
Robert M. is online now
A new question is answered every 9 seconds

I am trying to upgrade my Quicken, but I cannot get my login

Customer Question

I am trying to upgrade my Quicken, but I cannot get my login name and password ***** I have 2 accounts, and can't get into either, brucetucker6795 and***@******.***
JA: A combination of financial issues and software stuff sounds like a recipe for needing our Expert. You are in the right place. Please tell me more, so we can help you best.
Customer: I bought and paid for the Quicken Home & Business 2017, I paid 71.99 which was charged to my credit card. When it loaded down I started having trouble and can't get the login name and password ***** work
JA: Is there anything else the Financial Software Technician should be aware of?
Customer: Well, the logo which comes up when I try to get to Quicken is the new one, but then it wants to name and password, which it won't accept.
Submitted: 8 months ago.
Category: Financial Software
Expert:  Robert M. replied 8 months ago.

Hi, I'm Robert and I'll be helping you with your financial software question.

Expert:  Robert M. replied 8 months ago.

Your best bet is probably to go to

hit the sign in and then the lost password *****

then you can reset the password ***** one of the accounts and work with it that way

I am available to log into your computer remotely and work with you on it if that would make it easier for you. There is an additional charge but it is fully guaranteed.