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jgordosea, Enrolled Agent
Category: Financial Software
Satisfied Customers: 3161
Experience:  Three years as Expert support for Turbotax Ask a Tax Expert, Quickbooks support and use >6 yrs
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I ordered quicken 2017 this morning with order numberand I

Customer Question

Hell, my name is Thomas. I ordered quicken 2017 this morning with order number###-##-####and I have tried to down load. It downloaded but when I click on quicken icon a messag keeps comin up with a message,"Quicken Window has stopped working. I need help with this. Can you help
JA: A combination of financial issues and software stuff sounds like a recipe for needing our Expert. You are in the right place. Is there anything else important you think the Financial Software Technician should know?
Customer: Not that I know of.
Submitted: 9 months ago.
Category: Financial Software
Expert:  jgordosea replied 9 months ago.


The usual fix for this problem that Quicken fails to start after clicking the Quicken icon on the Microsoft® Windows® desktop:

  1. Restart your computer, and then browse the Quicken folder (Default location is C:\Program Files\Quicken).
  2. Double-click the Qw.exe file to start the program.
    1. If Quicken opens, go to the desktop and drag the Quicken shortcut icon to the Recycle Bin.
    2. Right-click the Qw.exe file and select Send to Desktop to create a new shortcut.
  3. If the issue persists, install Quicken in Selective Startup.

Please write again if this does not resolve the issue or if you need clarification.

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