Financial Software

I'm trying to upgrade quicken essential on a mac. I don't…

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I'm trying to upgrade...

I'm trying to upgrade quicken essential on a mac. I don't remember my password ***** the correct security question answer

Accountant's Assistant: A combination of financial issues and software stuff sounds like a recipe for needing our Expert. You are in the right place. Please tell me more, so we can... Read full answer

I'm trying to upgrade quicken essential on a mac. I don't remember my password ***** the correct security question answer

Accountant's Assistant: A combination of financial issues and software stuff sounds like a recipe for needing our Expert. You are in the right place. Please tell me more, so we can help you best.

I recently upgraded my mac and the quicken essentials no longer works. It seams I need to upgrade quicker as well but thats where I run into trouble.

Accountant's Assistant: Is there anything else the Financial Software Technician should be aware of?

I don't think so, thats pretty much the story

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Answered in 11 minutes by:
12/3/2016
Karen Joinson
Karen Joinson, Client Support & Accountant - 15+ years
Category: Financial Software
Satisfied Customers: 66
Experience: BS Accounting & Computer Science, QB Certified ProAdvisor
Verified

Welcome to JustAnswer! My name is ***** ***** I am happy to help.

You are correct in that you will need to upgrade quicken essentials to run with the newer Mac OS. Here are the details from Quicken:

Unfortunately, Quicken Essentials is no longer supported and Intuit confirms that Quicken Essentials will not run on Sierra. Here is the information from Quicken:

Quicken Essentials, a discontinued product, has not been tested with Sierra. If you updated your Mac operating system to the recent Sierra release, Quicken Essentials will no longer work.
Your Quicken Essentials data file is still safe and on your system, and can be opened on your Sierra system by converting the file to Quicken Mac 2016.

If you have Quicken Essentials and have already upgraded to Sierra, you can purchase and install Quicken 2016 for Mac and easily migrate your Essentials file to Quicken 2016. You can also revert back to the previous Mac OS you were using to run Quicken essentials.

This link should answer all question re: upgrading to Quicken 2016 for mac: https://www.quicken.com/mac/faq

Next, you are having issue with your intuit id and password ***** you purchase quicken essentials online. From http://quicken.com Click sign in and select Forgot login and password ***** go through prompts to reset the password. Have you tried this?

Thanks,

Karen

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Customer reply replied 2 years ago
I have tried to reset the password ***** I can't get past the security question and it doesn't give me more options

OK - please try these steps to see if the password ***** ***** in Quicken:

  • Go to Applications > Utilities > Keychain Access.app. Open the Keychain Access.app.
  • Select Passwords on the left sidebar.
  • Double-click the item named Intuit ID (you may need to sort the list by Name and scroll to find this item.)
  • If there are multiple items named Intuit ID, double-click on each one and look for the Intuit ID in the Account field.
  • Click the Show password checkbox and enter your keychain password ***** prompted (typically it’s the same as your OS X login password.)
  • The password ***** be shown in the field next to the checkbox. Enter this password ***** Quicken for Mac when asked for the Intuit ID password ***** importing the Quicken document (you can even copy-and-paste it.)

If this is blank, go to this link https://accounts.intuit.com/index.html and select I forgot my user id and password ***** follow prompts. This should not prompt you for the security question.

Thanks,

Karen

Ask Your Own Financial Software Question

Hi!

Did the steps from my last email solve your problem? If not, please let me know so I can offer further help. I am also available via phone or secure remote session where I can see your screen as you type if this helps.

Thank you!

Karen

Ask Your Own Financial Software Question
Customer reply replied 2 years ago
Got it!
Thank you very much!

Awesome news! Thanks so much for using JustAnswer! Please rate my service for JustAnswer. Your rating today is vital feedback and will help us to improve our customer service.

If I have not given you 5-star service today, please let me know I will be happy to further review questions/issues!

Thank you for your feedback and have a great Saturday!

Karen

Karen Joinson
Karen Joinson, Client Support & Accountant - 15+ years
Category: Financial Software
Satisfied Customers: 66
Experience: BS Accounting & Computer Science, QB Certified ProAdvisor
Verified
Karen Joinson and 87 other Financial Software Specialists are ready to help you
Ask your own question now
Customer reply replied 2 years ago
New question.
I loaded quicken 17 onto my mac, no problem there.
The program shows my mothers account but I have three other accounts and don't know how to get to them on q17Disregard, I found it!

Good news! Let me know if you have more questions.

Thank you!

Karen

Ask Your Own Financial Software Question
Customer reply replied 2 years ago
Hello,
So how do I unsubscribe from this service now that I am all set up?

Hi!

You can request to cancel your membership from JustAnswer using the following steps:

Contact the Customer Service department atww2.justanswer.com/help for assistance.
Thank you!

Karen J

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