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Barbara, Enrolled Agent
Category: Financial Software
Satisfied Customers: 3364
Experience:  18+ years of experience in tax preparation; 25+ years of experience as a real estate/corporate paralegal.
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Idownloaded two 2017 and was charged forn two. I only want

Customer Question

Idownloaded two 2017 and was charged forn two. I only want to purchase one 2017. What do I do?
JA: The Financial Software Technician will know how to help. Please tell me more, so we can help you best.
Customer: I tried to download the 2017 disk that quicken sent me in their promotion. In the process of downloading [fumblingly] i'm assuming that I ordered two.. I first noticed it in the billing recap.
JA: A combination of financial issues and software stuff sounds like a recipe for needing our Expert. You are in the right place. Is there anything else important you think the Financial Software Technician should know?
Customer: I don't think so.In a nut shell I only one2017. How do pay for only one. I was informed this morningthat the orer was OK"ed
Submitted: 7 months ago.
Category: Financial Software
Expert:  Barbara replied 7 months ago.

Welcome to Just Answer. My name is ***** ***** I will be happy to assist you.

Just Answer is not associated with Quicken,


You will have to contact Quicken directly to have them issue the appropriate refund. The number is(###) ###-#### The current hold time is approximately 45 minutes.

Please let me know if I can assist you further.

Thank you and best regards,


Expert:  Barbara replied 7 months ago.

Just following up with you to see if you have been successful in receiving the appropriate credit for Quicken.

Best regards,


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