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Robert M.
Robert M., Consultant
Category: Financial Software
Satisfied Customers: 3047
Experience:  30 yrs. of computer experience in financial and marketing departments.
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When I try to install 2017 it says I need to close other

Customer Question

When I try to install 2017 it says I need to close other installers. Can you help me with this. I have no idea how to do this (newbie)
Submitted: 7 months ago.
Category: Financial Software
Expert:  Karen Joinson replied 7 months ago.

Hi James -

Welcome to JustAnswer! My name is ***** ***** I am reviewing your question.

Will a premium service phone call and secure remote session be helpful? I can then speak to you via phone and see your pc screen instead of a series of questions and answers. Is this ok?


Customer: replied 7 months ago.
Ok let's try it. How much is it going to cost?
Expert:  Karen Joinson replied 7 months ago.

James -

It is an additional $26.00 for phone call but we could try secure remote session first at no additional cost. I can send instant messages to you on the screen. Would that be easier? If so, reply yes and I will send a link to you.


Expert:  Karen Joinson replied 7 months ago.

Hi James -

I did not hear back from you yesterday - do you want to try a secure remote session so I can see your pc screen? This is no extra cost to you and I am 100% sure we will resolve your issue.



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