How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Robert M. Your Own Question
Robert M.
Robert M., Consultant
Category: Financial Software
Satisfied Customers: 3047
Experience:  30 yrs. of computer experience in financial and marketing departments.
23372949
Type Your Financial Software Question Here...
Robert M. is online now
A new question is answered every 9 seconds

When I try to install 2017 it says I need to close other

Customer Question

When I try to install 2017 it says I need to close other installers. Can you help me with this. I have no idea how to do this (newbie)
Submitted: 7 months ago.
Category: Financial Software
Expert:  Karen Joinson replied 7 months ago.

Hi James -

Welcome to JustAnswer! My name is ***** ***** I am reviewing your question.

Will a premium service phone call and secure remote session be helpful? I can then speak to you via phone and see your pc screen instead of a series of questions and answers. Is this ok?

Karen

Customer: replied 7 months ago.
Ok let's try it. How much is it going to cost?
Expert:  Karen Joinson replied 7 months ago.

James -

It is an additional $26.00 for phone call but we could try secure remote session first at no additional cost. I can send instant messages to you on the screen. Would that be easier? If so, reply yes and I will send a link to you.

Karen

Expert:  Karen Joinson replied 7 months ago.

Hi James -

I did not hear back from you yesterday - do you want to try a secure remote session so I can see your pc screen? This is no extra cost to you and I am 100% sure we will resolve your issue.

Thanks,

Karen

Related Financial Software Questions