Financial Software Questions? Ask IT Support for Answers ASAP
Hi James -
Welcome to JustAnswer! My name is ***** ***** I am reviewing your question.
Will a premium service phone call and secure remote session be helpful? I can then speak to you via phone and see your pc screen instead of a series of questions and answers. Is this ok?
It is an additional $26.00 for phone call but we could try secure remote session first at no additional cost. I can send instant messages to you on the screen. Would that be easier? If so, reply yes and I will send a link to you.
I did not hear back from you yesterday - do you want to try a secure remote session so I can see your pc screen? This is no extra cost to you and I am 100% sure we will resolve your issue.