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Karen Joinson
Karen Joinson, Client Support & Accountant - 15+ years
Category: Financial Software
Satisfied Customers: 66
Experience:  BS Accounting & Computer Science, QB Certified ProAdvisor
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Have installed Quicken 2016. Install OK. Cannor Launch

Customer Question

Have installed Quicken 2016. Install OK. Cannor Launch Quicken. Message pops up saying windows stopped working looking for solution.
JA: Just to clarify, what's the make and model of your computer? What version of Windows are you running?
Customer: Windows Vista. Have run Quicken on this computer for several years,
JA: Have you installed any updates recently?
Customer: yes
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 8 months ago.
Category: Financial Software
Expert:  Karen Joinson replied 8 months ago.

Welcome to JustAnswer! My name is ***** ***** I am reviewing your question now.

Try downloading and installing the mondo patch - here is the link:

This will ensure all files are updated and then try to open Quicken. Please let me know if this resolves the issue or you have further questions.


Expert:  Karen Joinson replied 8 months ago.

Please let me know if this answers your question. Your rating today is vital feedback and will help us
to improve our customer service. If I have not given you 5-star service today, please let me know
I will be happy to further review questions/issues! Thank you for your feedback and using JustAnswer!


Customer: replied 8 months ago.
Regret to say that Mondo Patch did not fix problem.Tony
Expert:  Karen Joinson replied 8 months ago.

Hi Tony -

OK, I am sorry I missed your premium service phone call request but I have sent you another request. We can also setup a secure remote session so I can see your screen and the data you see.



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