Financial Software Questions? Ask IT Support for Answers ASAP
Hi there Blake, my name is ***** ***** I will be assisting you today. Which version of Quickbooks are you using? Also, have you been using QB and this company file for a while or did you just start using it?The first thing I'd like you to do is go into your chart of accounts, find your Petty Cash account, then right click on it and hit Edit Account. Make sure under account name you do not have the Subaccount of checkbox checked. If you do, uncheck it and save changes.
Is this quickbooks online?
Okay, would you like to attempt a remote assistance session where I can work on this issue while you watch? Otherwise I may have to refer you to Intuit/Quickbooks directly for support in case it's a back-end problem with their site (we're not affiliated with Intuit or Quickbooks)