Financial Software Questions? Ask IT Support for Answers ASAP
Hi Rick -
Welcome to JustAnswer! My name is ***** ***** I am reviewing your question.
Can you check the dates of your entries and of the report to verify the transaction dates fall within the date range of the P&L selected? Do the all the accounts appear on the Trial Balance? Also, please click on the Customize button when running the report to make sure you don't have any filters preventing these Expenses from showing up. Please let me know if that worked!
Can you check the account type for one or two of the personal expense accounts? Do you create transfers between the business and personal accounts?
Do you have time to setup a secure remote session so I can see the report and setup?
No additional cost and if you click on this link, download & open file, you will then be logged into the remote session:
Lets try this one:
You may need to do this also:
To connect to a Windows PC, you must first turn on remote connections. Open the System Properties and click the “Remote” tab, then make sure “Allow remote connections to this computer” is enabled. You also want to make sure you installthe Microsoft Remote Desktop client on your Mac.
Hey Rick -
OK - sorry about the remote connection. I know we could have resolved it if I could see the setup. I don't know of any other suggestion to give to you to correct the issue without seeing it.
I will send request to JA to give you a refund. Thanks for patience and for using JustAnswer!