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When I import payments from Chase, they show as payments but

Customer Question
record as black in in...
When I import payments from Chase, they show as payments but record as black in in total column and are note deducted. THIS IS IN QUICKEN. HOW DO I CORRECT IT?
JA: A combination of financial issues and software stuff sounds like a recipe for needing our Expert. You are in the right place. Please tell me more, so we can help you best.
Customer: i DO NOT KNOW AN MORE TO TELL YOU
JA: Is there anything else the Financial Software Technician should be aware of?
Customer: NOT TO MY KNOWLEDGE. THE OTHER ACCOUTS HAVE BEEN HANDLING IT CORRECTLY.
Submitted: 1 year ago.Category: Financial Software
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10/8/2016
Tech Support Rep: Robert M., Consultant replied 1 year ago
Robert M.
Robert M., Consultant
Category: Financial Software
Satisfied Customers: 3,077
Experience: 30 yrs. of computer experience in financial and marketing departments.
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Hi, I'm Robert and I'll be helping you with your financial software question.

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Tech Support Rep: Robert M., Consultant replied 1 year ago

can i log in remotely to look at what you are talking about ?

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Robert M.
Robert M.
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Experience: 30 yrs. of computer experience in financial and marketing departments.

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