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Karen Joinson
Karen Joinson, Client Support & Accountant - 15+ years
Category: Financial Software
Satisfied Customers: 66
Experience:  BS Accounting & Computer Science, QB Certified ProAdvisor
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My qb 2015 will not star and locks up my computer. i get an

Customer Question

my qb 2015 will not star and locks up my computer. i get an error message80070057. how do i resolve his problem.
JA: A combination of financial issues and software stuff sounds like a recipe for needing our Expert. You are in the right place. Please tell me more, so we can help you best.
Customer: when i try to open QB 2015, it states another QB open. i have shut down the computer and i get the same lockup. my computer is totallynon responsive
JA: Is there anything else important you think the Financial Software Technician should know?
Customer: QB2015 has worked wothout any problems up to this point
Submitted: 9 months ago.
Category: Financial Software
Expert:  Karen Joinson replied 9 months ago.

Hi Jim -

Welcome to JustAnswer! My name is ***** ***** I am reviewing your question. I am not familiar with this error message however I found this link:

If you scroll down, you will see a solution 2, I would try this first. Sometimes a manual update for your QB version will help to resolve these type issues.

Please let me know if you have further questions.


Expert:  Karen Joinson replied 9 months ago.

Hi Jim -

Did the steps above resolve your issue? If not, I will be happy to continue my review.



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