How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Robert M. Your Own Question
Robert M.
Robert M., Consultant
Category: Financial Software
Satisfied Customers: 9023
Experience:  30 yrs. of computer experience in financial and marketing departments.
Type Your Financial Software Question Here...
Robert M. is online now
A new question is answered every 9 seconds

Help! I have QuickBooks Pro 2008/09 and I have lost my data.

Customer Question

Help! I have QuickBooks Pro 2008/09 and I have lost my data. I try to log in as per usual and it directs to a folder that is not even used for finances.
I can't find my data anywhere.
Sorry, please understand I am a numbskill when it comes to IT!
Submitted: 12 months ago.
Category: Financial Software
Expert:  Robert M. replied 12 months ago.

you can search for *.qbw from the start menu search bar and see if that finds the company file

If it was working correctly recently you might just try restoring the system to a time when it was working.

System restore instructions - windows 7 8 10

hold the windows logo key and hit R
in the box that appears type


hit enter

select restore to an earlier date.

Under the "suggested restore" which is usually not old enough to help is a link for "OTHER RESTORE POINTS"
click that if the suggested ones are not BEFORE THE PROBLEM STARTED

choose a date from the calendar that is BEFORE you experienced the problem

hit ok / restore

the computer will start to shut down

a restoring settings box will appear with a status bar

when it finishes your computer will restart with the same settings it had on the date you restored to. your data will not be affected.

It is not perfect. But it fixes a lot of things.

Related Financial Software Questions