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Ask Lane Your Own Question
Category: Financial Software
Satisfied Customers: 11861
Experience:  Highly experienced in professional tax products, Microsoft Office - power Excell user - as well as Windows, Linux & iOS operating systems.
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I am trying to download my current information fro my

Customer Question

I am trying to download my current information fro my financial institution and have changed my vault and financial institutions passwords. When I enter my vault password ***** get a message that it is wrong. What can I do to correct this?
Submitted: 1 year ago.
Category: Financial Software
Expert:  Lane replied 1 year ago.

Hi Bryan - Does the system have the typical (forgot your password?) link?


If your email on file with the company hasn't changed, clicking on that link typically asks for one more piece of information, and then sends a "re-set" password *****


Let me know... and we can go from there



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