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Richard, Financial Specialist
Category: Financial Software
Satisfied Customers: 37727
Experience:  IT professional, resolving issues with financial programs.
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I am unable to download my financial statements

Customer Question

I am unable to download my financial statements
Submitted: 1 year ago.
Category: Financial Software
Expert:  Richard replied 1 year ago.

Hi there and welcome Daniel

Has it worked for you before and just stopped working now?

And are you getting a specific error? If so, what is the error you receive?

Customer: replied 1 year ago.
was able to enter one financial institution prior approx. 2 weeks ago
No error message just financial institution entered returns to same question .
for turbo tax Premier Edition
Expert:  Richard replied 1 year ago.

ok, your payment failed for the remote assistance.

But its ok, we can continue here

Please do the following in Internet Explorer

Click Tools (the gear wheel top right) than Internet Options

Click on the General Tab and Delete all Temporary Internet Files.

Than click the Advance Tab and click Reset

Then restart the computer and tell me if you still have the problem please