Financial Software

Financial software questions? Ask IT support for answers ASAP

Ask an Expert,
Get an Answer ASAP!

My computer turbotax software on my computer is not updating…

Customer Question
my computer turbotax software on...
my computer turbotax software on my computer is not updating software I have a tax return hung up and will not transmit until updates are installed and I cannot do it I need help updating software thanks tried downloads but not working please help
Submitted: 2 years ago.Category: Financial Software
Show More
Show Less
Ask Your Own Financial Software Question
Answered in 1 minute by:
3/7/2016
Tech Support Rep: Richard, Financial Specialist replied 2 years ago
Richard
Richard, Financial Specialist
Category: Financial Software
Satisfied Customers: 47,537
Experience: IT professional, resolving issues with financial programs.
Verified

Hi there and welcome

When Turbotax fails to update? What is the error that you receive?

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.

Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.

I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.

If you want remote click get extra help. If not simply reply to me.

Thanks,

Richard

Ask Your Own Financial Software Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support repLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Robert M. Your Own Question
Robert M.
Robert M.
Robert M., Consultant
Category: Financial Software
Satisfied Customers: 3,166
3,166 Satisfied Customers
Experience: 30 yrs. of computer experience in financial and marketing departments.

Robert M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I really was impressed with the prompt response. Your expert was not only a tax expert, but a people expert!!! Her genuine and caring attitude came across in her response...

T.G.WMatteson, IL

I WON!!! I just wanted you to know that your original answer gave me the courage and confidence to go into yesterday's audit ready to fight.

BonnieChesnee, SC

Great service. Answered my complex tax question in detail and provided a lot of additional useful information for my specific situation.

JohnMinneapolis, MN

Excellent information, very quick reply. The experts really take the time to address your questions, it is well worth the fee, for the peace of mind they can provide you with.

OrvilleHesperia, California

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Robert M.

Robert M.

Consultant

3,166 satisfied customers

30 yrs. of computer experience in financial and marketing departments.

Doug Millington

Doug Millington

Certified Public Accountant (CPA)

268 satisfied customers

Bachelor of Science Cornell University 1979 - CPA since 1981 - Certified QuickBooks ProAdvisor - 30+ years experience.

AnswerCPA

AnswerCPA

Advisor

175 satisfied customers

QuickBooks Pro Advisor

Leanne Stewart

Leanne Stewart

Quickbooks Pro Certified

153 satisfied customers

QuickBooks certified, in my own business for 7+ years.

David Bennett

David Bennett

Certified QuickBooks ProAdvisor

91 satisfied customers

16+ yrs exper. QuickBooks Specialist, contract accounting technician, consultant & trainer!

jgordosea

jgordosea

Enrolled Agent

80 satisfied customers

Three years as Expert support for Turbotax Ask a Tax Expert, Quickbooks support and use >6 yrs

Tom K

Tom K

Assistant Information Systems Manager

47 satisfied customers

Experienced in the usage of Financial programs such as Quickbooks, Peachtree, and Quicken.

< Previous | Next >

Related Financial Software Questions
I am trying to transmit 2017 tax return using Turbo Tax.
I am trying to transmit 2017 tax return using Turbo Tax. UpDate box is blocking it. I do not want the up date. I had assumed on 3/20/18 that my return had been submitted--now I learn it was not done. … read more
Harry
Harry
2,172 satisfied customers
I've been trying to transmit my tax return on Turbotax
Hi.....I've been trying to transmit my tax return on Turbotax Premier. I am using a Mac, installed software on MacBook pro. I have reinstalled the software as well … read more
cvd4311
cvd4311
Computer Analyst
Bachelor\u0027s Degree
727 satisfied customers
I purchased Turbotax a couple of weeks ago and when I insert
I purchased Turbotax a couple of weeks ago and when I insert the disk nothing happens....I did not keep the receipt. … read more
Kelly McGlynn
Kelly McGlynn
Bachelors of Science
31 satisfied customers
I bought thenew turbotax 2017, and i try to load it in my
I bought thenew turbotax 2017, and i try to load it in my computer. But I can not. One message appear always: Please concal the update modification before continuing the installation process. Do you w… read more
Robert M.
Robert M.
Consultant
Bachelor's Degree
3,166 satisfied customers
Unable to transmit Turbo Tax Get message "A secure
Unable to transmit Turbo Tax Get message "A secure connection is necesary to keep your information" … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
791 satisfied customers
I cannot transmit my returns. TurboTax check says everything
I cannot transmit my returns. TurboTax check says everything is OK. It keeps taking me back to the "What If" forms telling me I need to correct an error that doesn't exist. … read more
TaxWhisperer
TaxWhisperer
Principal
Master's Degree
24 satisfied customers
Before Turbo Tax will fo my returns, it told me it has to
Before Turbo Tax will fo my returns, it told me it has to check for changes. When I clicked on the changes box, my computer froze up and it wont file my returns. … read more
Barbara
Barbara
Enrolled Agent, Paralegal
5,662 satisfied customers
I bought TurboTax, when I went to use itit said update
I bought TurboTax, when I went to use itit said update available, but then said couldn't update due to corrupted file. Problem with my input CD drive I think. My registeres number is(###) ###-####465 … read more
Barbara
Barbara
Enrolled Agent, Paralegal
5,662 satisfied customers
I have turbotax installed on my computer. When I logon to
I have turbotax installed on my computer. When I logon to it, it informs me that an update is available. When I try to get the update I get an error message TT3015. Can you help me. … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
I am trying to download Turbotax which I have used for
I am trying to download Turbotax which I have used for years, however, the 2016 version needs Mirosoft.Net Framework 4.5.2. I have run all the diagnostics , installed updates, and downloaded the .net … read more
Richard
Richard
Financial Specialist
47,537 satisfied customers
I have an Apple Computer that is adequate for installation
I have an Apple Computer that is adequate for installation of intuit Turbotax Premier software. When I drag the turbotax to applications and load it the application is not operable. A Turbotax icon bo… read more
Dr. Fiona Chen
Dr. Fiona Chen
President
Ph.D.
1,410 satisfied customers
I'm trying to install TurboTax on my computer and keep
I'm trying to install TurboTax on my computer and keep getting error code 65535. I also get error code 1935. The installation does not complete.… read more
Richard
Richard
Financial Specialist
47,537 satisfied customers
I purchased TurboTax for my 2012 Tax return, but my Mac has
I purchased TurboTax for my 2012 Tax return, but my Mac has OS X 10.5.8 operating system thus cannot download TURBOTAX which this year requires Intel based Processor. Since I have used TurboTax for 10… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
I cannot get my tax return to print - I am using Turbo Tax
I cannot get my tax return to print - I am using Turbo Tax and have Microsoft 2010 on my computer -… read more
fastfile
fastfile
Tax Advisor
Master's Degree
550 satisfied customers
I have gone to your website to reactivate my TurboTax (purchased)
I have gone to your website to reactivate my TurboTax (purchased) tax download ...where do I input my Installation Key and other info.? I have all of the information, yet need to know where to log my … read more
PDtax
PDtax
Owner
Master\u0027s Degree
1 satisfied customers
I have TurboTax 2011 which I have been using. This morning
I have TurboTax 2011 which I have been using. This morning when I tried to open the program, it won't open. I have restarted the computer a few times but I still can't get into this program. Any sugge… read more
PDtax
PDtax
Owner
Master\u0027s Degree
1 satisfied customers
Attempts to download TurboTax result in a message telling me
Attempts to download TurboTax result in a message telling me to download net framework v4.0. Attempting to do so through the MicroSoft site has not helped.… read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
Quickbooks pro 2010 will not load on my home computer.It gets
Quickbooks pro 2010 will not load on my home computer.It gets so far in the installation process then when it gets to publishing on the green slider button the software refuses to complete its task.… read more
Robert M.
Robert M.
Consultant
Bachelor's Degree
3,166 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x