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I have a message that 2015 TT has an invalid signature and I…

Customer Question
I have a message...

I have a message that 2015 TT has an invalid signature and I need to reinstall. I do not want to lose returns I have done. Please advise how I do this.

Accountant's Assistant: Sometimes things that you think will be really complicated end up being easy to fix. The Computer Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.

Trying to Open TT 2015 to complete e-files. I get the message; C:\ProgramFles (Cx86)\Turbo1tax\Delux2015\32bit\wnta.config. I can get as far as "32 bit" but do not have "wnta.config" listed

Accountant's Assistant: Is there anything else the Computer Technician should be aware of?

No - I just need to know how to fix the above error message

Submitted: 2 years ago.Category: Financial Software
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Answered in 2 hours by:
3/6/2016
Tech Support Rep: GeekGal, Computer Support Specialist replied 2 years ago
GeekGal
GeekGal, Computer Support Specialist
Category: Financial Software
Satisfied Customers: 1,829
Experience: MIS degree and 15+ years experience with both Mac and Windows hardware & software
Verified

My name is*****'m a certified computer professional with 15 years of experience. It would be my pleasure to assist you with this.

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Tech Support Rep: GeekGal, Computer Support Specialist replied 2 years ago

I believe that a SECURE REMOTE CONNECTION, where I connect to your computer work on this as you watch, would be the fastest and easiest way to resolve your issue and I have offered this as a Premium Service. We should be able to save your tax returns so you won't have to start over. This is optional, and if you choose not to do this, I can try to find a way to help you here.

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Tech Support Rep: GeekGal, Computer Support Specialist replied 2 years ago

Good morning? Has your issue with Turbo Tax been resolved? If you still need help please let me know. We should be able to uninstall the Turbo Tax program, but keep the data files. We can then reboot and reinstall. If you will let me know what version of Windows you hav, I cna provide detailed instructions on how to do this, or I can offer the Premium Service of a Secure Remote Connection (where I do this for you while you watch) at a discounted rate ($10 instead of the usual $26).

If you're not sure what version of Windows you have, you can click on http://whatsmyos.com/ and provide the results.

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