How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Michael Hannigan Your Own Question
Michael Hannigan
Michael Hannigan, Information Systems Manager
Category: Financial Software
Satisfied Customers: 11697
Experience:  25 Years Experience in Field. MCSE, ICCP, CNE, Greenbelt
23511658
Type Your Financial Software Question Here...
Michael Hannigan is online now
A new question is answered every 9 seconds

Cannot open quicken 2016 deluxe after leaving it open days,

Customer Question

cannot open quicken 2016 deluxe after leaving it open for several days, not responding. Have restarted computer (PC running windows 10) several times and not responding.
Submitted: 1 year ago.
Category: Financial Software
Expert:  Michael Hannigan replied 1 year ago.

Hello. Thank you for coming to JustAnswer.

Sorry for the wait. My name is ***** ***** I will be helping you with your question today. Please let me know when you are available.

Mike

Expert:  Michael Hannigan replied 1 year ago.

Make sure you have a backup of.your data before anything.

Then reinstall the software. It should do a repair of the installation.

If it doesn't work after that, let me know. I can tell you how to do an uninstall and a reinstall.

Mike

Customer: replied 1 year ago.
I have done this several times to no avail. There is a problem with my data. I have uninstalled and reinstalled and still cannot open quicken. No one can figure it out. Please refund my payment. Will stay home and call quicken tomorrow.
Expert:  Michael Hannigan replied 1 year ago.

You're welcome.

If you believe it's a problem with the data, you can either restore from a backup, or you can validate and repair the file from Quicken. Normally, a corrupt data file won't prevent Quicken from opening, though. In fact, you have to open Quicken to do the repair -

choose File menu > File Operations > Validate and Repair - See more at: http://www.quicken.com/support/help/HOW23623#sthash.NUrp47Q2.dpuf