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Robert M.
Robert M., Consultant
Category: Financial Software
Satisfied Customers: 9019
Experience:  30 yrs. of computer experience in financial and marketing departments.
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My Neat program has been working great until the last week

Customer Question

My Neat program has been working great until the last week or so, when I scan a receipt in the system it either processes the receipt and then stops or stops while processing the receipt. What is going on with this program?
Submitted: 1 year ago.
Category: Financial Software
Expert:  Robert M. replied 1 year ago.

sounds like you might have another issue with the computer if it wont load an exe file

But there could be multiple reasons for the scanner not completing

Before we try to sort that out. If it used to work recently try doing a system restore to a time when it was working. Make sure that you select a date when it was in fact working you might have to click the box to show more restore points

System restore instructions - windows 7 or 8 or 10

hold the windows logo key down and hit R
type rstrui.exe in the run box that comes up and hit enter

select restore to an earlier date.

Under the "suggested restore" which is usually not old enough to help is a link for "OTHER RESTORE POINTS"
click that if the suggested ones are not BEFORE THE PROBLEM STARTED

choose a date that is BEFORE you experienced the problem

hit ok / restore

the computer will start to shut down

a restoring settngs box will appear with a status bar

when it finishes your computer will restart with the same settings it had on the date you restored to. your data will not be affected.

It is not perfect. But it fixes a lot of things.

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