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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Financial Software
Satisfied Customers: 38159
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
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I have been locked out of Turbotax excess tries to log into

Customer Question

I have been locked out of Turbotax for failed excess tries to log into my account. My problem, to begin with, was changing my password. Now, every time i attempt to sign in, I get a notice to try again in 15 minutes, to no avail after 15 minutes. What should i do?
Submitted: 1 year ago.
Category: Financial Software
Expert:  Viet - Computer Tech replied 1 year ago.


I'm sorry about the issue. It looks like you have forgotten your TurboTax account password. Have you tried the following:

- Click on the website below:

, then there, enter your email address

, then click on Continue and follow the instructions there in order to reset your TurboTax account password.

- If there is any issue, please let me know if have windows xp, vista, or 7, or 8, 10, or mac computer.

Please reply at the box below to continue troubleshooting. Thank you.