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Robert M.
Robert M., Consultant
Category: Financial Software
Satisfied Customers: 9103
Experience:  30 yrs. of computer experience in financial and marketing departments.
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I have downloaded Turbo Tax Premier and it is in my

Customer Question

Customer: I have downloaded Turbo Tax Premier and it is in my applications file and will
JA: Thanks. Can you give me any more details about your issue?
Customer: When i try to open it from the applications file it will not respond. have tried twice to see if that helps. Have talked to Apple and it is not their issue
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $18) to post your type of question to Financial Software Experts (you only pay if satisfied). There are a couple customers ahead of you. Are you willing to wait a bit?
Customer: Yes-
JA: OK. Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 1 year ago.
Category: Financial Software
Expert:  Arthur L Rubin replied 1 year ago.

Thank you for requesting me. However, I don't have an Apple computer, so I cannot give you a useful answer. Perhaps one of the other Turbo Tax experts here who does have an Apple can give a useful answer.

Customer: replied 1 year ago.
forget it and cancel my request
And the $18 charge-xxxx xxxxx
Expert:  Robert M. replied 1 year ago.

drag it out of the applications folder and then install it again

or please tell me what operating system you are using the newer turbo tax

these are the system requirements for version 2015

Operating System

  • 2015: Mac OS X v10.9 or higher (64-bit required)
  • 2014: Mac OS X v10.7.5 or higher
  • 2013 and 2012: Mac OS X v10.6.8 or higher


  • 2015, 2014, and 2013: Multi-core Intel processor with 64-bit support
  • 2012: Intel-based processor (64-bit required for Mac OS 10.6.8)

Hard Drive Space

  • 2015: 460 MB
  • 2014, 2013, and 2012: 330 MB plus another 30 MB if installing a state product


  • 2015: 2 GB
  • 2014, 2013, and 2012: 1 GB

Internet connection: At minimum, you'll need 56 Kbps to e-file and download program updates. Broadband is highly recommended.

Monitor resolution: 1024×768 minimum