How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Russell H. Your Own Question
Russell H.
Russell H., Computer Systems Expert
Category: Financial Software
Satisfied Customers: 10629
Experience:  13+ years experience
Type Your Financial Software Question Here...
Russell H. is online now
A new question is answered every 9 seconds

Completed my 2011 Returns with TurboTax and now need to

Customer Question

Completed my 2011 Returns with TurboTax and now need to complete a 2011 return for my Mother... can't find the Disk I purchased... any way to get a replacement or a download. Steve XXXXXX XXX XXX XXXX
Submitted: 1 year ago.
Category: Financial Software
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

Completing a return for a tax year that long ago, may be quite difficult.

I suspect that you need to find out first, what license # ***** registration # ***** to your 2011 TurboTax software issue or copy.

Then find out a source for a download for a 2011 TurboTax software issue, and try to get it re-downloaded. (Note, please: This may not work and there may perhaps be no such source.)

What would help with this would be, knowing exactly where and how you bought 2011 TurboTax originally. They would be the best 'person' to apply to for a re-issue.

But there may be a very simple answer: Use the 2011 TurboTax program that you completed your own return with, to prepare another person's (your mother's) 2011 tax return also. See this for reference (though it *might* not apply to the 2011 issue of the TurboTax program):

That indicates that up to five 1040 type forms may be completed with one copy of TurboTax.

Let me know how it goes, and I will advise you further as necessary.

Related Financial Software Questions